Production Support Analyst with Site Reliability Engineering

Posted:
11/18/2024, 12:18:54 PM

Location(s):
Pune, Maharashtra, India ⋅ Maharashtra, India

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
DevOps & Infrastructure ⋅ Software Engineering

2-5 years of relevant experience in production support analyst role, with financial domain working experience

  • Experience with installing, configuring, and supporting business applications.

  • Proficiency in programming languages and issue-tracking tools.

  • Strong analytical and communication skills with the ability to explain technical issues to nontechnical stakeholders.

  • Practical experience with relational databases, MS SQL, SQL queries, Unix and Windows OS, and Java

  • Knowledge of monitoring tools, i.e. App Dynamics, ITRS, Grafana and Splunk.

  • Understanding of Site Reliability Engineering (SRE) and Observability concepts, and automations

  • Basic understanding of web server technologies (WebLogic or WebSphere) and Messaging tools like MQ

  • Knowledge/ experience of problem Management Tools, preferably ServiceNow.

  • Proven Automation skills with tools including Ansible, Chef, etc. will be added advantage.

  • Good Scripting knowledge in Bash/Python/Perl/etc.

  • Knowledge in banking applications and server infrastructure

  • Ability to manage workloads efficiently and adapt to changing priorities.

Production Support Tools and Technologies Required:

• Monitoring Tools: AppDynamics, Splunk, Grafana

• Ticketing Systems: Jira, ServiceNow

• Version Control: Git, Bitbucket, GitLab

• Databases: SQL, Oracle, MySQL

• Scripting Languages: Bash, Python, PowerShell

• Operating Systems: Linux, Windows, Unix

• Automation Tools: Ansible, Jenkins

Deployment Tools: IBM UrbanCode Deploy (uDeploy), Lightspeed

Education:

  • Bachelor’s degree/University degree or equivalent experience

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Job Family Group:

Technology

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Job Family:

Systems & Engineering

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Time Type:

Full time

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