🏛️ About GovWell

We the people (and the taxpayers) deserve effective and efficient government. But the software powering government services is 20 years behind the private sector. GovWell’s mission is to build modern software to help government serve communities better. After launching in 2023, we now partner with municipalities and counties in 16 states serving 700,000+ residents. GovWell has raised $5.5 million in venture funding from Work-Bench and Bienville Capital.

📜 Founding Story

Our mission is deeply personal for us. Ben Cohen, Co-founder and CTO grew up helping his father — a general contractor — to apply for hundreds of construction permits. Ben’s experiences navigating clunky, outdated government websites inspired him to build better solutions for the millions of tradespeople whose livelihoods depend on getting permits fast. Prior to founding GovWell, Ben worked for Uber and Amazon as a Software Engineer, and earned his AB in Computer Science summa cum laude from Princeton.

Troy LeCaire, Co-founder and CEO, was employee #1 and Chief of Staff at RippleMatch, a software startup, helping it grow from $0 to $10M in annual revenue and a $200M valuation. Before RippleMatch, he worked for two U.S. senators from his home state of Wisconsin. He believes passionately in the potential for technology to help government work more effectively for citizens everywhere. Troy earned his BA in Government magna cum laude from Cornell.

💻 What we're looking for

A mission-driven generalist to help us implement new GovWell customers and ensure their long-term success. This role reports to Troy LeCaire, CEO and Co-Founder. You will work closely with our existing Customer Operations Manager Yoni Schoenberg, our Customer Success Team, and our Product/Engineering team.

🤝 What You’ll Do

• Help cities and counties across the United States to serve their communities better with modern software.

  • GovWell is the primary workspace and system of record for our users - government staff use it 8 hours a day, 5 days a week. As of late 2024, 700,000+ citizens rely on GovWell to access government services. Your work helping GovWell customers to be successful will directly impact efficiency and quality of government services for millions of citizens in the United States.

  • Your initial focus will be in two areas: 1) Working with our customer-facing Success team to implement new customers by creating workflows, digital forms, and automations in the GovWell product to streamline a wide variety of complex government processes. 2) helping provide live chat support to GovWell to customers and users through Intercom.

• Make an impact in an underserved, but societally important industry.

  • We deserve effective, transparent government, but the overwhelming majority of cities and counties lack the modern software necessary to deliver it. GovWell is changing that.

• Learn how to build a company from the ground up.

  • As one our first 25 employees, you’ll see the entire startup journey. If you want to build your own thing someday, there’s no better way to learn.

• Influence our product roadmap.

  • You will use the GovWell product more than anyone else at the company, and interact closely with our users Our product/engineering team will rely on you to help them identify opportunities to improve.

🧠 Who You Are

• A superb executor with a strong attention to detail.

• You have strong opinions about what makes software great.

• A fast learner who can grasp new concepts quickly.

• A creative thinker who enjoys coming up with new ideas, not just following the standard playbook.

• You’d rather have a challenging adventure than “rest and vest.”

• You're motivated by having a positive impact in the world.

👀 What we like to see

• 0-3+ years work experience in roles that require rapid execution, excellent organization, and detail orientation. Roles may include, but are not limited to, management consulting, investment banking, and operational roles at startups.

• Evidence of scrappiness and work ethic, a “whatever it takes” mentality

• Passion for our mission of making government more effective

• Strong alignment with our Core Values.

💸 Salary and Benefits

Compensation within the posted salary band will be commensurate with experience. All offers will include:

• Competitive base salary

• Equity / stock options

• Cool NYC HQ / in person culture

• Up to 100% of premiums paid by GovWell for medical, dental, and vision insurance for yourself + partner

• Unlimited / flexible PTO