Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List.

The Role:

To get customer satisfaction by installing, repairing, inspecting and commissioning service, considering economical and other aspects. Problem solving by using of approaches, tools, techniques for recognizing, operational or process problems; ability to apply this knowledge appropriately in different kinds of situations. Knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and prospective customers.

Key Performance Areas:

• Pre delivery inspections to ensure machine complies to OEM standards as well as order on works requirements
• Machine testing
• On-site commissioning of Machines which includes:
• Customer training on use of electronic and paper manuals
• Hand over of commissioning data pack
• Monitoring of machine over an appropriate period to ensure that it performs to OEM and   customer expectations
• Commissioning report for Account Manager and Customer (Site Conditions, Asset Performance, Site Production/Maintenance Risks)
• Develop Smart Services
• Provide on-site technical assistance to resolve issues during commissioning
• Process warranty claims in the event of any failure that occurs during PDI or Commissioning
• Ensure that machine delivers to OEM specified production standards
• Routine review of information packs that are supplied as part of commissioning to ensure they are technically appropriate
• Assist workshops/field service/Asset Agreement during times of low work load in commissioning team
• Machine Audits

Your Profile:

• Grade 12 (Matric) or equivalent qualification
• Trade Certificate of Competence -  Diesel Mechanic, Auto Electrical, Millwright,accompanied with proof of apprenticeship
• 4 years experience with Mechanised Mining Equipment
• Underground mining environment, maintaining of earth moving equipment
• Valid drivers license
• Full physical & medical certificate to work in mining environment

Required Competencies:

• Knowledge of Product Line
• Engineering Drawings and Schematics
• Understand how to use Product Manuals
• Computer Literacy
• Effective Communication
• Customer Interaction
• Employee Health and Safety
• Report Writing
• Fault Finding
• Root Cause Analysis
• Attention to Detail
• Business Acumen

Other:

This position will require extensive travelling and living out, and it will also require the incumbent to work occasional unplanned overtime.

How to apply:

Please apply online through Workday (ESS), or access the Sandvik website www.home.sandvik/en/careers,

Applications close: 29 May 2025

Please note that, should you not receive any response from us within 14 days, your application has been unsuccessful; we however thank you for your interest in our company.

Please note that you must be physically and medically fit to work in a mining environment.

We offer you an interesting role in an international business environment as well as opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers