About the Role

To translate customer needs into business and functional specifications for medium size/complexity/system risk initiatives ensuring customers' business needs are met. To contribute to the company, department and tribe strategy by integrating a broad range of ideas regarding business needs. To manage the relation with the business stakeholders in order to improve their business processes, manage their expectations and meet their needs. As part of Agile, be business advisor in the squad.

Education

University degree in Economics, Management, Sales Engineer or equivalent.

Post-graduate in Management / Marketing / MBA or equivalent is an asset

Experience

Typically requires at least 5 years' experience, preferably in similar roles and/or industries

Experience in the Telecommunication environment is an asset.

Domains

Internal Business Processes / Internal Systems / Commercial Solutions

Key Responsibilities

01 . Analyze and evaluate business needs and define detailed business and functional requirements for initiatives/requests by working in close liaison with internal stakeholders and customers.

02 . Validate proposed solutions to business challenges in relation to current and future business environment, reconciling business requirements with functional and technical solutions.

03 . Provide relevant business and functional knowledge during all phases of the implementation and resolve business problems, recognizing technical constraints and applying the 'ADOPT' principle.

04 . Produce and maintain conceptual models and business processes in accordance with the adopted methodology.

05 . Conduct presentations/demo's on process enhancements and/or alternatives. Approve and conduct training session on business solutions in order to facilitate the adoption by the end-users.

06 . Understand technological trends in own area of responsibility and apply this knowledge to guide and advise business stakeholders accordingly.

07 . Contribute to the business process (re)design and documentation when needed.

08 . Interface with the product owner and the other squad members (typically software engineers and testers) in order to secure the end-to-end delivery of the solutions to the business stakeholders.

09 . Supports business users on deployed/live business processes and tools.

Competency Profile

01. Takes Accountab. for Delivering Results
Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.

02. Demonstrates Operational Excellence
Sets clear standards for quality of work; adheres to / encourages a continuous improvement mindset; implements procedures, standards and policies to ensure operational success in terms of security, availability, reliability and customer satisfaction

03. Expands knowledge

Translates creative ideas into plans or projects for the business; demonstrates a commitment to learn and develop self and others; takes accountability to ensure knowledge is retained and shared to advance organization capability and gain business advantage.

04. Bus Understanding and Commercial Sense

Applies understanding of how different departments contribute to meeting Swift's business objectives; understands market drivers of success and encourages changes to improve offerings while optimizing commercial performance.

05. Builds and reinforces customer relationships

Builds and maintains effective working relationships with a range of stakeholders; actively listens to and translates needs into business and functional requirements while remaining sensitive to the complexities of the business and Swift commitment to integrity in all relationships; encourages others to demonstrate strong customer focus and responsiveness.

06. Leads with a team focus
Encourages effective team working within and across the department; respects diversity and recognizes contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of Swift values.

07. Communicates effectively
Communicates effectively across a wide range of practical or theoretical issues; modifies communication style to optimize understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.

              

For more info on the role, you may reach to the

              

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

              

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, or veteran/military status.