Technical Account Manager
Posted:
9/26/2023, 7:57:08 AM
Location(s):
Oregon, United States
Experience Level(s):
Senior
Field(s):
Sales & Account Management
Workplace Type:
Remote
Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
- Manage Enterprise Clients that have purchased Five9's Premium Support offering
- Manage the day-to-day operational and tactical aspects of multiple customer implementations and escalations; effectively communicate plans, progress and status both internally and to Customer organization
- Implement, troubleshoot and support the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and on-site
- Partner with Customers to optimize the Five9 call center software solution
- Articulate the value of Five9’s Services through presentations, demonstrations and open discussion with customers
- Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
- Develop materials in-line with the specific sales and/or services opportunity requirements
- 7+ years of related experience, with minimum of 3+ years in a implementation/consulting services, support position and/or sales engineering
- Strong skills in project management, client management, and technical call center
- Call Center industry experience
- TCP/IP Networking knowledge
- Strong practical understanding of VoIP applications and its principles
- Proficient with WAN applications
- Strong knowledge of PBX, ACD, CTI, IVR and other call center related technology
- Well-versed in Salesforce CRM
- Ability to interpret HTML / XML related web posting
- Outstanding customer verbal and written communication skills
- Excellent time management skills including managing multiple client implementations and sales activities simultaneously
- Must be an entrepreneurial, self-starter
- Willingness to travel
- B.A./B.S. or equivalent experience
- Strong understanding of PC and its operating systems, primarily Windows and Linux
- Experience with SaaS model and applications
- Development experience
As part of our commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependants.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays and 12 weeks paid parental leave.
All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy https://www.five9.com/pt-pt/legal.
California residents, view our Privacy Notice here: https://www.five9.com/legal/candidatenoticeca.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
Five9
Website: https://www.five9.com/
Headquarter Location: San Ramon, California, United States
Employee Count: 1001-5000
Year Founded: 2001
IPO Status: Public
Last Funding Type: Debt Financing