About the role

What you need to know:

We are seeking a pro-active and results/outcome driven individual who is keen to embark on or continue in a career within motor claims

For candidates with motor claims handling experience, we are seeking a motor claims handler with a wide-ranging skill set and experience of managing third party property damage claims.   

The role may encompass some credit hire and/or bodily injury claims but that will be dependent on experience and/or future development.  

For candidates who are embarking on a new career in motor claims, an extensive training framework and support network will be provided for the successful candidate to learn new skills and knowledge on all aspects of managing Third Party Property Damage motor claims (and other motor claims – credit hire, bodily injury etc))  

The candidate will actively support the department in providing a customer focused, cost efficient claims handling service by a pro-active approach to claims handling that puts customer service as the core value whilst operating within a regulatory framework.

The role will be client facing and in addition to coverage, legal liability and quantum analysis, will require interaction with brokers, insureds, external providers and internal stakeholders.

• Handle and investigate all claims within limit of authority in accordance with company standards and procedures and demonstrate accurate and timely reserving.
• Take pro-active steps to effectively deal with claimants and their representatives ensuring the best outcome of claim
• Contribute to ensuring the Department’s Key Performance Targets are met and that own objectives are achieved
• Promote compliance with best practice for all aspects of claims assessment/handling and actively promote and demonstrate principles of Consumer Duties.
• Support the Claims Manager and claims team on an ongoing basis and work closely with underwriters providing feedback on claims issues, wording and market trends.
• Proactively identify and review suspect/fraudulent claims on a consistent basis in line with company' internal requirements.
• Work as part of a team and support colleagues so that overall team effectiveness is advanced
• Culture – Take personal responsibility for promoting a ‘can-do’ attitude and demonstrating a pro-active claims handling service.
• Foster good relationships with internal and external customers and drive excellent customer service.

What we’re looking for:

For candidates with motor claims experience:

• Proven experience in handling third party property damage motor claims.
• Good understanding of the end-to-end claims procedures.

• Demonstrate strong communication skills, both written & verbal, in managing various stakeholders (customers, panel lawyers, brokers etc)
• Detailed working knowledge of the legal and regulatory environment within which such motor claims are handled.
• Proven ability to make the right decisions on legal liability; damage assessment and assessing the need for investigation or rehabilitation.
• Strong policy language and interpretation skills for accurate indemnity decisions
• Self-motivated, proactive team member, while taking individual responsibility for an allocated case load.
• Ability to contribute effectively within a team environment.

For candidates who are keen to embark on a career within motor claims:

• Self-motivated, proactive team member, while taking individual responsibility for their own workload
• Demonstrate strong communication skills, both written & verbal
• Results/outcome focused 
• Ability to contribute effectively within a team environment
• A strong customer focused ethos  
• A positive and problem-solving mindset

An extensive training framework and support network will be provided for the successful candidate to learn new skills and knowledge on all aspects of managing Third Party Property Damage motor claims. 

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

CL - Claims

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd