Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.  

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. 

The Opportunity

An excellent career opportunity exists in our Corporate & Specialty Risk department for a Commercial Lines Service Support Assistant in our downtown Toronto location.

In this role, you’ll be an integral part of our Underwriting Services team, providing essential support to Underwriters and Underwriting Assistants. You’ll help drive operational excellence by ensuring workflows are efficient, accurate, and timely—ultimately contributing to underwriting profitability and minimizing expenses. Working closely with a highly engaged team, you’ll collaborate across functions, assist with broker relations, and help reconcile billing discrepancies. Your financial acumen, attention to detail, and strong communication skills will enable you to deliver impactful solutions while upholding corporate governance standards.

What you’ll do

• Working both collaboratively and autonomously while ensuring deadlines are met as part of a hybrid team is critical to the success of this role.

• Triaging, logging and clearing large commercial submissions in collaboration with underwriters, processing declinatures, preparation of risk analysis reports including cross border documents and completing electronic filing of underwriting documents.

• Searching for information relevant to the underwriting function and providing letters of experience, insurance binders and other documents on behalf of the underwriter.

• Responding and answering internal, external and broker service requests professionally and promptly including following up on information needed from brokers on behalf of underwriting.

• Data entry in RTM and SFDC systems while updating automated and manual tracking documents.

• Collaborating with internal Aviva/GCS stakeholders, automated and manual processing.

• Timely reconciliation of financial discrepancies working collaboratively and effectively with Aviva/GCS Stakeholders.

• Maintain accurate and timely account information , file storage , claims service support .

• Produce reports, information summaries and special projects as required.

• Automated and manual premium booking in legacy systems.

What you’ll bring

• Post-secondary education including degree/diploma and/or accreditation complimented by relevant office experience is required.

• Ideal candidate has 2+ years’ experience in an administrative and support function with strong attention to detail and accuracy while executing above average time management skills.

• Reporting to the Manager, you will need to be confident and comfortable to manage a healthy level of autonomy while being accountable to various teams for the responsibilities of your role.

• Excellent technical aptitude with web and DOS based systems and databases; very strong proficiency and working knowledge of MS Teams, Adobe Acrobat Pro and Microsoft Office Suite including Excel, Outlook and OneNote is preferred.

• Excellent oral and written communication skills with the capability to communicate at all levels (with internal and external partners) is meaningful to the role.

• Excellent articulation via phone, email, and in a virtual and in person meeting setting in both French and English is an asset.

• Superior organization and time-management skills and able to manage workflow efficiently and accurately without constant supervision.

What you’ll get

• The salary band for this position ranges from $45,000 to $55,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities. 

• Hybrid flexible work model .

• Outstanding career development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year. 

• Employee-driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion. 

• Corporate wellness programs to support our employees’ physical and mental health. 

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted internally & externally. 
 
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.