You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. 

JOB DESCRIPTION:

The Senior Claims Adjuster will be responsible for the following:

- Maintains a well-organized and efficient book of CGL bodily injury and Auto bodily injury claims across Canada (excluding Quebec).

- Handle claims start-to-finish including investigation, coverage review, reserve management, negotiating, and settlement in a cost-effective manner.

- Engage in thorough investigation of moderate to high complexity claims through communication with insureds, claimants, and plaintiff counsel.

- Works with Independent Adjusters/surveyors and defense counsel in accordance with established guidelines.

- Reviews and assess liability exposure based on legal principles and case analysis reports.

- Attends settlement meetings, mediations and pre-trials.

- Ensure timely issuance of settlement funds and disbursements.

- Completes proper internal reports in a timely manner and sent to the appropriate Head Office department.

- Contributes to profitability through managing expenses as per file handling best practices.

- Work closely with all levels of CNA’s internal and external broker business partners to share knowledge and developments on claims.

- Makes recommendations on claims policy and processes to further enhance the claim department.

- Able to react to change productively and handle other essential tasks and projects as assigned.

- May perform additional duties as assigned.

In all responsibilities and interactions, all employees are expected to adopt and align with CNA’s Winning Behaviours to be inclusive, externally focused, accountable, collaborative, innovative, and continuously learning.

QUALIFICATIONS:

- At least 6-8 years of experience in Commercial General Liability Bodily Injury and Auto Bodily Injury.

- Strong experience investigating and settling claims directly with claimants and plaintiff counsel.

- Sound understanding of litigation principles and practices for Tort Provinces.

- Knowledge and experience in Accident Benefits is advantageous but not mandatory.

- Excellent written and verbal communication skills.

- Solid time management and organizational skills. Ability to identify and prioritize important tasks while handling high volumes of work.

- Client and broker service focused.

- Strong knowledge of industry trends, issues, and regulations.

- Strong analytical, interpretation, organizational and time management skills.

- Ability to conceptualize details and develop action plans for problem solving and decision making.

- Ability to work both independently and within a team environment.

- Comfortable working in a paperless and technologically based environment. Comfortable utilizing AI for day-to-day tasks.

- CIP, FCIP, CRM preferred

Our Total Rewards philosophy reflects our commitment to building a high-performing, inclusive culture where every team member is empowered to grow, contribute, and thrive. We value the unique strengths and perspectives each individual brings to our business, our clients, and our communities. The base salary range for this position is $78,000 to $110,000, complemented by a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional, and social wellbeing goals. Base salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. Please note that this posting is for an existing vacancy.

At CNA, we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.