Posted:
10/1/2024, 4:52:12 AM
Location(s):
Lower Silesian Voivodeship, Poland
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Software Engineering
Customer Success Engineer - Insight
At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.
The Opportunity
SmartBear is looking for a Customer Success Engineer to join our Customer Success team. In this role, you will engage with customers, colleagues, and the developer community at-large with a technical focus to educate and facilitate technical & end user adoption for assigned SmartBear products and platforms, in the areas of Observability, Mobile Application Development, Application Performance Management & Distributed tracing. Assist our customers with their initiatives, and advocate for value realization amongst the SmartBear solutions.
Team Overview
SmartBear Customer Success Engineering is committed to reaching beyond the boundaries of traditional support by intentionally growing mutually beneficial partnerships with our clients. We do this through active engagement along the customer success journey to better understand their unique projects and partner with them to enable technical success with SmartBear technology.
The Customer Success Engineer (CSE) is tasked with providing technical expertise, training, and guidance to our clients. They work in tandem with our Customer Success Managers (CSMs) to provide a path towards both a successful subscription renewal and an expanded SmartBear technology footprint. They do this through technical guidance for Smartbear customers to sustainably implement & maintain the Smartbear technology portfolio in the way that makes sense for each customer’s unique business needs.
The Requirements
You care deeply about customers and their success. You are articulate, inquisitive, collaborative, curious and analytical. You are a self-motivated, operations-minded professional who is highly organized. You love learning how technology works and are solution-oriented. You look for opportunities to streamline processes and strive for efficiency.
In the role of Customer Success Engineer at Smartbear you will:
The Ideal Candidate Brings
Bonus points:
Why you should join the SmartBear crew:
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth or breastfeed), or any other legally protected status.
Website: https://smartbear.com/
Headquarter Location: Somerville, Massachusetts, United States
Employee Count: 251-500
Year Founded: 2009
IPO Status: Private
Last Funding Type: Private Equity
Industries: Cloud Computing ⋅ Developer APIs ⋅ Information Technology ⋅ iOS ⋅ Software