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Summary:

The position is responsible for leading all Service Franchise activities in defined territory, including supervising a team of Field Service Engineers (FSE). It is responsible for P/L associated with that activity.

The position ensures the operations of internal and external Technical Service teams, with compliance with the company requirements and service levels defined by the functions and the contractual agreements.

It is responsible for providing service, training and consultancy to ensure optimal device performance and sales delivery, care, a high standard of customer support and efficient productivity.

Perform sales support activities and define new service offering within the geographical area of responsibility.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Establish, maintain communication & partnership with customers, 3rd party service providers, distributors, team members and business contacts
• Ensure compliance with all applicable service and quality requirements
• Report on all relevant activities, to ensure updated and accurate service data in the service system
• Support/help to identify new sales opportunities/work with customers and/or 3rd party service providers and/or distributors to define new service package offering aligned with customer expectation and within the frame of Vantive TS commercial strategy
• Fully integrate the Field Service team, producing a training plan to maximize operational efficiency
• Supervise, coordinate & motivate the internal and/or external Field Service teams ensuring the continued quality of service to both internal & external customers
• Supervise internal Engineers training records and ensure all Quality criteria and SOPs are implemented and adhered to
• Supervise all aspects of recruitment and retention of staff, including performance and productivity of Field
• Looking for opportunities to grow direct sales through service contracts and being responsible for achieving sales targets
• Coordinate, install, service, maintain, upgrade or execute Field Actions on electro-mechanical medical devices as per defined service requirements and customer contractual agreements in the defined area of responsibility
• Ensure effective compliance to all Quality system requirements that are applicable to Field Technical Service team
• Establish an excellent partnership with other Vantive functions and distributors
• Responsible for achieving Field Technical Service-related objectives including KPI’S. Supervise and provide activity, equipment and reliability data to the division and business when requested
• Control Field Technical Service expenses and revenue in compliance with budget and forecast
• Supervise assigned car stock, spare parts and assets (instruments, tools) as per storage requirements and instructions. Ensure manual replacements orders are performed timely and on purpose
• He/she can be involved to support Regional spare part Supply Chain organization Country/Cluster management to review car stock requirements assigned to FSE

JOB REQUIREMENTS

Required Skills

• Principles of electronics, electromechanics, mechanics, ESD protection/requirements, Medical Device Directive
• Ability to use assembly test fixtures and measuring equipment
• Good written and verbal communication skills
• Ability to manage own work schedules
• Good troubleshooting skills
• Good customer-facing skills
• Good presentation skills
• Leadership skills
• Project and program management skills
• Excellent communication skills
• Ability to run and lead projects
• Good interpersonal skills and able to work effectively and efficiently in a team environment
• At least basic financial, commercial and accounting knowledge
• Ability to supervise through people
• Ability to prioritize and communicate effectively

Education

• This function requires a technical degree (Electrical-Electronics, Machinery, Physics, Biomedical Engineering) or equivalent through experience
• Excellent engineering background and experience as service engineer on electromechanical devices

Role requirements

• To be effective in the interaction with the different functions
• To be effective in supervising people
• Capability to remain calm and controlled within pressurized circumstances, whilst maintaining the level of urgency
• Disciplined, independent in executing tasks, but also a strong team player
• Driven to deliver high quality service
• Customer focused
• Basic understanding/knowledge of the medical Device Directive
• Knowledge of Quality System and GDP (documentation)/GMP requirements
• Environmental Health and Safety (EHS) requirements
• Result oriented
• Practical/Pragmatic approach to problem solving
• Language: Excellent Polish & English

We offer

• Fixed-term contract for 3 months and then for an indefinite period,

• Competitive salary, annual bonuses, recognition award program,

• Workplace culture based on our values: collaboration, speed, courage and simplicity,

• Possibilities for development on a personal and professional level in one of the leading global MedTech companies,

• Package of benefits including Private medical care (Lux Med), Life Insurance, Multisport card,

• Bax4U - cafeteria/lunch cards (300 PLN)!

• PPE program with very attractive conditions available for each employee after 3 months,

• Educational support: fully covered language courses (English or other languages according to business needs), financial certifications (ACCA, CIMA),

• Co-financing of holidays and additional 2 days off from work annually,

• Day off for birthday!

• Employee Stock Purchase Plan.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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