You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Role Summary:

Group Benefits Administration Production Support is a dynamic and collaborative team in charge of supporting systems used by our operations partners.  We help the business find solutions to their needs and help them drive small changes and enhancements to these systems.  The business analyst is responsible for day-to-day system support. This includes analysis and testing of JIRA requests, troubleshooting system issues, and supporting small system changes.  The business analyst partners with IT to ensure that business needs are accurately represented, and that business users/sponsor's expectations are met. 

The role will be primarily focused on GB Admin/Claims applications such as: OASIS, Member Enrolment, DEX, DARC, xPression, Sunscript.  Excelling in this role requires strong research, analytical and problem-solving abilities, and the capacity to work under pressure.  Excellent communication skills are essential to successfully resolving issues effectively and efficiently.

If you are looking to join a diverse and vibrant team where new learning opportunities are always available, this is the role for you.

Main Accountabilities

• Liaise with IT for support on system issues, and production support requests, and system changes
• Testing of system changes
• Documentation of system changes
• Troubleshoot system issues
• Investigate complex issues and engage IT partners as required
• Triage and makes decisions on the suitability of solution(s) to meet business needs
• Create/review/execute test plans and test cases, to ensure all implemented changes meet the business needs
• Performing production validation of system maintenance system upgrades, usually on weekends or after regular business hours

Competencies:

• Strong research, analytical and problem solving abilities
• Excellent interpersonal and negotiating skills
• Strong communication skills both written and verbal
• Solid Organizational and time management skills
• Able to manage multiple competing demands, with the ability to prioritize
• Aptitude and willingness to learn
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

 
Assets:

• University or college diploma in business (major) and computer science (minor) or equivalent work experience
• Knowledge of various business systems used by Group Operations area
• Strong working knowledge of JIRA, MS Word, Excel, PowerPoint, Visio, OneNote, SharePoint
• Knowledge of Group Insurance concepts and business environment
• Experience with technology and the ability to self-learn applications

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

54,300/54 300 - 88,300/88 300

Job Category:

Business Analysis - Process

Posting End Date:

19/09/2024