Job Description:
- End to End knowledge of OTC, Billing Expertise, Credit Rebill & Dispute Management
- Create Invoices and distribution to Client as well uploads in Third Party Portals
- Consolidate Invoices, Accuracy and Timely rollout of Monthly Invoices in close coordination with Order Management, Inventory, Customer Support Team & uploads in third party portals
- Cross check Orders and Invoices against contracted terms to ensure billing consistency from contract signing to invoicing with monthly quality check.
- Basic understanding to commercials terms in Customer Agreements like, SOW, MSA
- Create and maintain process documentation for Billing Processes, adherarance to SOX & Internal Controls
- Continuously seek out better ways of performing process & supports process improvement initiatives
- Team management. Understand the strategic direction set by senior management, clearly communicate team goals, deliverables. Monitor & Drive team performance, quality as per defined metrics. Allocating & managing staff resources according to the changing requirements.
- Expertise in Reporting relating to Billing, UBR and Process Updates
- Check internal controls to ensure consistency and standardization
- Profile involves a mix of Individual Contributor and Team Handholding role.
- Accuracy check and action for error analysis data
Skill Set:
- Expertise on Core AR Knowledge with Strong Analytical Skills
- Ability to work in a high pressured, fast moving, and challenging environment
- Ability to work effectively under time critical deadlines
- Ability to analyze issues, apply or seek resources to help achieve a workable solution
- Organized & Detail Oriented
Requirement & Qualification:
- Minimum 5-6 years of experience in Billing
- Working in US Shift timings (6.30pm to 3.30am)
- B. Com/BBA/MBA/M. Com
- Good Communication Skills (Verbal & Written)
- Distinctive Customer Orientation and Interact Courteously with Customers
- Desired work experience in Oracle, BAAN, Get Paid & Sales Force
- Working Experience in Shared Services/BPO/F&A