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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview

We are seeking an experienced Senior Workplace Manager to oversee facilities operations across our Asia-Pacific (APAC) regional portfolio, including our regional hub in Taipei where the bulk of our workforce in APAC is located. This strategic individual contributor role requires managing multiple office locations throughout the region, ensuring operational excellence, and cost optimization across diverse markets and cultures.

The ideal candidate will demonstrate a strong bias for action, exceptional relationship management skills, and a hospitality-driven approach to workplace projects and operations. They will be adept at navigating fostering trusted partnerships and delivering a best-in-class workplace experience across the region.

Key Responsibilities

Regional Portfolio Management

• Oversee facilities operations across multiple APAC locations including Taiwan, Japan, Vietnam and other regional offices
• Serve as a dotted-line manager for the Facilities Manager/Receptionist in Taipei, providing guidance on daily activities and alignment with regional strategy and ongoing project activities
• Develop and implement standardized facilities management processes and procedures across all locations
• Ensure consistent service delivery standards while adapting to local market requirements and regulations
• Manage regional facilities budget across all locations

Strategic Planning & Operations

• Develop comprehensive regional facilities strategy aligned with business objectives
• Lead space planning, workplace design, and optimization initiatives across the portfolio
• Support lease negotiations, renewals, and expansion projects in collaboration with internal and external real estate teams
• Implement sustainability initiatives and ESG compliance across all regional facilities

Vendor & Stakeholder Management

• Manage relationships with service providers including catering cleaning, security, and maintenance
• Manage regional food program, including sourcing catering vendors and seeking feedback from team members via surveys to ensure a best-in-class food program based on net satisfaction scores
• Coordinate with local property management teams and landlords across multiple markets
• Partner with Operations teams to ensure integrated service delivery
• Work closely with local country managers and regional leadership teams

Project Management

• Lead regional office relocations, expansions, and major renovation projects
• Oversee vendor relationships and lead RFP processes with furniture suppliers, general contractors, and key service providers to ensure competitive sourcing and quality delivery
• Manage capital expenditure projects and workplace improvement initiatives
• Oversee technology infrastructure upgrades and smart building implementations

EHS Support

• Support EHS team by identifying facilities-related safety and compliance improvement opportunities
• Coordinate facilities modifications and upgrades to meet health and safety requirements
• Provide facilities expertise for emergency response planning and business continuity initiatives

Required Qualifications

Education & Experience

• Minimum 5-10 years of facilities management experience with at least 4 years in a regional or multi-site role
• Proven experience managing facilities across Asia-Pacific markets

Core Competencies

• Excellent cross-cultural communication and relationship management skills
• Willingness to work onsite 5-days a week, and outside of normal business ~2-days per week for meetings team members in other time zones
• Ability to travel regularly across APAC region (5%-10% travel expected)
• Exceptional project management and budget management capabilities
• Excellent fluency in English; additional proficiency in Mandarin preferred
• Experience with remote team management and virtual collaboration tools

Leadership Qualities

• Strategic thinking with ability to balance regional consistency and local flexibility
• Strong problem-solving skills and ability to manage complex, multi-site challenges

Excellent vendor negotiation and contract management experience

If this job description resonates with you, we encourage you to apply even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Location:

On-site –Taipei, Taiwan, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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