Posted:
8/11/2024, 5:00:00 PM
Experience Level(s):
Mid Level
Field(s):
Customer Success & Support ⋅ IT & Security
Workplace Type:
Hybrid
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
The Desktop Engineer will be part of the End User Services organization. A global team responsible for providing Lumentum employee's a positive and frictionless IT service outcome. This role is an exciting role that is the front-line support for our employee's technical needs. The person in this role will provide professional and timely support for a wide range of IT equipment and software. The Desktop Engineer shall be responsible for troubleshooting problem areas and engaging in root cause problem-solving situations in a professional manner, while also providing in-person technical support or remote support by phone, instant message, video conferencing.
The ideal candidate would be self-motivated and self-directed with the ability to independently prioritise and execute tasks in a fast-paced environment while maintaining a positive attitude. Focus on customer service, communications, and prior experience in a customer service role, demonstrating this capability is required.
Duties and Responsibilities
What experience will allow you the greatest success in this role?
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
Website: https://lumentum.com/
Headquarter Location: Milpitas, California, United States
Employee Count: 5001-10000
Year Founded: 2015
IPO Status: Public
Last Funding Type: Post-IPO Debt
Industries: Telecommunications