#LI- AIG

Job Purpose

The organization is in the business of insurance and claims settlement is one of the key functions in this trade. The organization will need to have claims specialist to manage the claims portfolio. In this regard, individuals (claims adjusters) with the right talent and technical knowledge needs to part of the claims team.

Minimum Qualifications/Education/Knowledge

Qualifications & Education:

Higher Education Qualification/ Diploma

Training:

Any recognized Insurance Training

Knowledge:

In depth knowledge of insurance contracts and claims management.

Job Accountabilities

a)         Support the implementation of claims strategy in the Cluster through initiatives that are aligned with Global/ International/ EMEA regional claims strategic objectives, as well as Country business plans and priorities.

b)        Represent AIG interests with key customer and take responsibility for developing and delivering the claims value proposition.

c)        Accountable for claims contribution to the combined ratio in the context of Indemnity, ULAE, ALAE and operational expense management.

d)        Manage the assigned portfolio of claims as per the best practices set out in the Guidelines in every facet of the claims process, i.e. from loss notification to final payment, fraud oversight to recovery of loss payment from third party salvors.

e)        Claims management; coverage determination, quantum analysis and legal liability assessment, where appropriate within authority limits and providing a consistently strong standard of customer service.

f)         Ensure a reputation of Claims excellence and service delivery in the marketplace. Establish and maintain excellent levels of customer service, with particular attention to:

·      Responsiveness – speed of service delivery.

·      Quality of service rendered.

·      Service delivery programs.

·      Client prioritization.

g)        Demonstrate a high standard of technical claims competence. Timely, accurate and customer focused claim resolution.

h)        Effective vendor and litigation management.

i)         Effective communication on claims to internal and external stakeholders.

j)         Knowledge and experience in negotiation and mediation skills.

k)        A good knowledge of claims systems (Navins) and MS Office. Capability of data analyses, Power BI and portfolio management.

l)         Ensure KPIs set by the Head of Claims- GCCNA are met.

m)     Provide LoB-specific MI to the Head of Claims- GCCNA as and when required.

n)        Provide support in the handling of special corporate/ multinational accounts.

Communication and Working Relationships

Internal

Claims Manager - Property & Energy Claims, Underwriters, Finance, Actuaries and Marketing

External

Customers, Insurance Brokers, Loss Adjuster and Lawyers

Key Competencies

•                    High performing team player

•                   Leadership skills

•                   Strong stakeholder management

•                   Knowledge and practical application of the Market regulatory environment

•                   Strong service focused culture

•                   Strong presentation skills

•                   Problem solving abilities

•                   Strong communication skills, both written & verbal

•       Time management - ability to manage & prioritize workload. Participate in client review and business meetings.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

CL - Claims

AIG MEA Limited