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All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

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Job Description

Position Summary:

Provide on-site and remote support of standard and custom power conversion products, assemblies, and systems which include AC and DC Low Voltage Drives, Inverters for Battery Energy Storage & EV charging, Medium Voltage Drives, PLC’s, and HMI’s for both industrial and renewable energy applications. Conduct installation and commissioning, troubleshooting, repairs, and predictive/preventative maintenance of power conversion products/assemblies to support a variety of customer applications across North America.  

This individual will be an independent, customer-facing technical application engineer for several strategic accounts and customers. This role requires a self-motivated, results-oriented professional with a strong technical aptitude and a passion to succeed.

Essential Job Functions:

• Installation and commissioning, troubleshooting, repairs, and predictive/preventative maintenance of automated systems and power conversion products/assemblies independently or as part of a team on larger projects
• Work with motors, generators, drives, plant automation and power quality systems
• Work with a variety of PLC’s including Rockwell, Emerson, GE, Schneider, and Beckhoff
• Work with a variety of HMI software including Factory Talk, Proficy View, Wonderware, Vijeo Designer, and others
• Provide hands-on, on-site training to customers
• Work with and configure industrial networks
• Work closely with in-house engineers on project design and testing of drive systems
• Display professionalism, proactively interface, and effectively communicate with the customer to build and maintain a high level of customer satisfaction
• Provide telephone, email, and other support to customers
• When required, participate in paid, rotating after hours phone duty for customer remote support and breakdown assistance
• Participate in supporting after-service sales activities such as proposing added services, spare parts, and additional upgrades
• Provide emergency field service for customers on an as needed basis
• Maintain working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner

Learning Period

• Formal training at the Cleveland office and on-site training with a senior FSE when needed
• Expectation to work independently within 9-12 months

Working Conditions

• Position requires approximately 60% travel in the field
• Approximately 60% of above travel will be in an assigned region
• Remaining travel will be supporting customers in other regions of North America and occasionally worldwide.
• Requires some travel short notice for emergency repairs
• May require extended hours or longer trips for start-ups and emergency repairs
• Work from regional “home” office when not on the road
• Considerable amount of walking required
• May require climbing of staircases and access ladders, working at heights, in tight spaces, outdoors in hot and cold weather, and lifting up to 70 lbs
• Field work requires wearing and working in appropriate safety gear
• Carry service bag (25-50 lbs.), laptop case/caddy, as well as other trade tools
• Negotiate and navigate airports, airports concourses, and parking garages

Education/License Requirements:

• Two-year associate degree in Electrical Engineering, Electronic Technology, Military Technical Training Program, or related field
• Bachelor of Science in Electrical Engineering or Engineering Technology preferred
• Valid Driver’s License required to drive to customer locations, either from airports or Cleveland office
• Must be able to pass a federal background check

Experience Requirements

• Minimum of five (5) years prior experience in an industrial automation (i.e. metals, pulp & paper, marine, cranes, mining) or renewable energy environment required
• Thorough knowledge of analog and digital circuits, configuration of AC/DC drives, AC/DC Motor Theory, PLC’s, and HMI’s
• Experience using electronic test equipment such as Data Recorders, DMM’s, Clamp-on ammeters, Megaohmmeters, and Oscilloscopes
• Experience in troubleshooting power electronics circuitry desirable
• Experience with Battery Energy Storage Systems (BESS), Grid-Tie Solar Inverters, or EV charging is desirable but not required
• Experience with Nidec low voltage drives including AD3000 & AD5000, Accel500, Unidrive M, Answer Drives DC, ADDVANTAGE-32, and Mentor MP is desirable but not required
• Ability to work independently, resolve technical and manufacturing issues without detailed direction, and work as part of a team
• Ability to work within strict deadlines
• Ability to use hand and/or power tools
• Ability to read Electrical Drawings/Schematics
• Competent in Microsoft Office software programs

Competencies

• Strong technical skills, in electric fundamentals as well as computers
• Aggressive, goal oriented self-driver with strong work ethic
• Innovative, creative person
• Excellent customer service and interpersonal skills
• Outstanding verbal and written communications skills

Additional Job Details

Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.