Union Tank Car Company & Procor

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Position Description
Title:  Production Support Project Manager                                                

Date: Jun 2026
Reports To: Director, Digital Transformation
Business Unit: Information Technology
Department: Digital Transformation

POSITION SUMMARY:

The Production Support Project Manager is responsible for establishing and managing the end-to-end support model across multiple platforms, ensuring effective coordination of defects, enhancements, and continuous improvement initiatives. This role operates at the intersection of operations, delivery, and governance, driving prioritization, cross-team execution, and stakeholder alignment to maintain system stability while enabling ongoing business value.

Key Responsibilities:

1. Production Support Governance & Operating Model

• Define and implement the production support framework, including workflows, roles/responsibilities, and ways of working
• Establish defect and enhancement intake, triage, prioritization, and tracking processes
• Drive consistency across multiple platforms, and support teams

2. Defect Management & Resolution Coordination

• Own the end-to-end defect lifecycle
• Coordinate across functional, technical, and vendor teams to ensure timely resolution
• Monitor defect backlogs, aging, severity, and trends; escalate as needed
• Facilitate root cause analysis and drive preventive actions

3. Enhancement Backlog & Continuous Improvement

• Manage a centralized enhancement backlog across platforms and business areas in partnership with the PMO
• Facilitate prioritization with business stakeholders based on value, risk, and capacity
• Ensure enhancements are clearly defined, sized, and aligned to roadmap/release planning
• Balance run vs. change (production stability vs. innovation)

4. Cross-Team Coordination & Delivery Management

• Act as the central orchestrator across: Business stakeholders, IT delivery teams, Vendors / ISVs, Support teams (L1/L2/L3)
• Manage dependencies across multiple systems and workstreams
• Ensure alignment on priorities, timelines, and ownership
• Drive issue resolution through structured cadences (triage calls, backlog grooming, status reviews)

5. Release & Change Coordination

• Coordinate delivery of fixes and enhancements into planned releases, working closely with the CAB
• Ensure proper testing, validation, and deployment readiness
• Partner with QA/testing teams to track defect leakage and regression risks

6. Reporting, Metrics & Transparency

• Develop and maintain dashboards and KPIs such as: Defect aging and SLA adherence, Backlog health (defects vs. enhancements), Release throughput and cycle time
• Provide regular updates to leadership on service health, risks, and trends
• Drive data-driven decision-making for prioritization and capacity planning

7. Stakeholder Management & Escalation

• Serve as the primary point of contact for production support status and issue escalation
• Communicate clearly with business and IT stakeholders on impacts, risks, and timelines
• Manage expectations across competing priorities and constraints

Key Success Measures:

• Stabilized production environments with reduced incident recurrence
• High SLA adherence for defect resolution
• Well-managed, prioritized enhancement backlog
• Improved release predictability and quality
• Strong cross-team collaboration and reduced silos

Ideal Profile / Skills:

• Strong project management experience (ERP / multi-system environments preferred)
• Proven ability to manage cross-functional teams
• Experience with tools such as Azure DevOps, JIRA, or similar for backlog and defect tracking, as well as reporting dashboard development
• Deep understanding of steady-state support models
• Excellent organizational, communication, and stakeholder management skills
• Strong analytical and problem-solving mindset

Education/Experience/Qualifications:

• Education: Bachelor’s degree or equivalent required.
• Experience:
  • Minimum of 6-8 years of experience in a PM, operations management, or PMO leadership role.
  • Minimum of 2-3 years managing production support or managed services for a large enterprise system.
  • Experience with legacy ERP or comparable enterprise platforms is strongly preferred.
  • Demonstrated track record establishing or maturing a production support function, including process definition, dashboard development, and governance design.
• Certification: Project Management Professional (PMP) certification preferred. Familiarity with ADO and Power BI is desirable.

DISCLAIMER:

Please note the duties listed are not exhaustive and are subject to change. They are intended to outline the primary responsibilities and are not to be construed as a complete list of all duties or those performed temporarily outside of the regular scope of work. Duties, responsibilities, and activities may change at any time with or without notice.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.