Position Summary

Why join our team?

You will be part of the D2C Channel Management and BI team, helping to deliver Samsung Electronics revenue targets and support new sales initiatives, across 17 European Subsidiaries and 32 Markets. Working with all categories and all functions to deliver best in class reporting and analytics to drive sales across D2C channel and related storefronts!

Role and Responsibilities

Your key responsibilities

As Commercial Intelligence Senior Manager, support the Head of Commercial Intelligence and Insights to deliver reporting and analytics in line with business requirements, on daily, weekly and monthly basis. The role will be responsible for the delivery of all reports, data and tools to support:

• Conversion of Management Plan into eStore metrics: Create divisional trading files, strategy files to track eStore performance against metrics and create actionable insights to improve performance

• Create bottom up eStore Strategic Plans: Create strategy document consolidating plans by Storefront from all Markets, to create visibility of plans, enabling Markets to be held to account in their delivery.

• Create and produce Weekly Channel Trading Packs: Develop, maintain and deliver weekly trading packs, enabling the monitoring of performance, recommend contingency plans to address shortfalls in performance.

• Weekly Trading Meeting: Deliver weekly trading meeting reports, including insights, actions / contingency plans and summary for Executive meeting

• Deliver weekly billing report, identifying areas of concern, gather insights and produce summary

• Monitor Forecast trends by Market, gather insight and produce insight summary

• Produce quarterly reports to enable Quarterly Business Reviews with those Markets who are under performing against eStore metrics, working with the Channel PIC to gather insight and action plans.

• Deliver Demand Generation Reports to support campaigns throughout the year, working closely with the campaign lead to ensure reports meet business requirements. Gather insight on performance whilst live to enable changes to improve performance mid flight.

• Deliver PCA’s for each campaign, working with Campaign lead, delivering analysis and insight with learnings for future campaigns and best practice examples.

• Work with BI team to ensure delivery of current data streams and develop new data streams, to deliver reports in line with business requirements. Including alignment with Suwon Big Data Centre.

• Maintenance of QLIK reporting solution and reports to meet reporting business requirements.

• Support multiple channels, D2C, EPP, SMB, Shop APP and ePromoter with reporting requirements.

• Optimise report production to speed up production and efficiency

• Provide training and guidance to help team engage with reports effectively

Your key people management responsibilities – Leading Others Only

• Provide clarity on report frameworks, purpose, metrics, clearly defining expectations in line with the business requirements

• Provide clear direction and support in order to prioritise work load

• Support the development of the team through weekly one to one meetings, coaching and feedback

• Role model inclusion for your team to build trust and psychological safety.

• Ensure communication with your team is a core focus area including cascade of information from LT’s and relevant business updates.

• Manage the on boarding, off boarding process and the entirety of the colleague lifecycle process for all team members.

• Manage all annual people management cycles such as goal setting, evaluation and salary reviews to a high quality and in a timely manner.

• To be accountable for ensuring your team are compliant with company processes and procedures; such as compliance, meeting mandatory business cyclical deadlines, and understanding the company values.

What we need for this role

To be successful, you will possess the following skills and attributes:

• Experience within e-commerce

• Experience in working with digital data such as traffic, conversion, bounce rates and so on

• Evidence of using digital tools to analyse data

• Passion for metrics, strong analytical skills and the ability to get into the details, whilst also seeing and understanding the big picture

• Technical Skills with analytical tools:

  • SQL

  • Looker

  • Advanced Excel (Power Pivot, formulae and Pivot Tables)

  • QLIK or similar tool, ability to create new reports within the tool

  • PowerPoint

• Able to prioritise, deliverables and partners

• Ability to problem solve and take ownership of a project

• Good presentation skills and both verbal / written communication

• Accountant / analytics / numbers background

• High attention to detail

• Able to work with accuracy in a fast pace and dynamic environment

• Able to handle large quantities of data

• Proactively gathers and shares relevant information to achieve tasks / objectives

• Flexible, adaptable and agile with hands on mentality

• Ability to work well in groups

• Sets high personal standards for his / her own performance

What does success look like?

The interview process

Minimum 2 stage process, with first being an interview to review experience / CV and second which will include presentation to hiring manager and other team members. The task details will be provided in advance.

Skills and Qualifications

Benefits of working at Samsung include

• Hybrid working – 3 days in the office and 2 days at home per week

• Bonus scheme linked to individual, team and company performance

• Car allowance (delete if not appropriate)

• Pension contribution

• Three volunteering days each year

• Holiday - 25 days plus bank holidays and an additional day off for your birthday

• Access to discounts on a wide range of Samsung products

• Access to a discount shopping portal

A note on equal opportunities

We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html