Job Title: Customer Service Representative (Full-Time)
Location: Treehouse Animal Clinic, 2000 Moores Mill Road NW Atlanta, GA 30318

Treehouse Animal Clinic is a well-established veterinary practice dedicated to providing compassionate, high-quality medical care to pets while delivering outstanding service to their families. We are currently a 3-DVM practice that is looking for a dedicated Customer Service Representative (CSR) to join our front desk team and help us ensure every client and patient feels welcomed and cared for.

As a Customer Service Representative, you will be the first point of contact for our clients, whether in person, over the phone, via email, text, etc. You’ll play an essential role in creating a positive experience by providing excellent customer service, maintaining accurate records, and supporting the veterinary team in the daily operations of the clinic.

Key Responsibilities

• Greet clients and their pets with warmth and professionalism

• Schedule appointments, manage reminders, and confirm upcoming visits

• Answer phone calls, emails, and questions promptly and courteously

• Process payments, invoices, and maintain accurate client records

• Assist with check-in and check-out procedures for patients

• Communicate treatment plans, policies, and follow-up instructions clearly to clients, as directed by the veterinarian

• Support veterinarians and technicians with administrative needs

• Help maintain a clean, organized, and welcoming front desk and lobby area

• Provide compassionate support to clients during stressful or emotional situations

Qualifications

• Previous customer service experience required (veterinary or medical office experience preferred)

• Strong communication, interpersonal, and problem-solving skills

• Ability to multitask and work efficiently in a fast-paced environment

• Comfortable with computer systems and cloud based software

• Has reliable transportation and arrives early/on time to all shifts

• A compassionate, patient, and professional demeanor with both people and pets

• High school diploma or equivalent required

Schedule & Hours

• Mondays – Fridays: 7:40 AM – 6:00 PM (once - two week days off per week, possibly half days)

• Rotating Saturdays: 8:40 AM – 1:00 PM

• Full-time position, averaging 30+ hours per week

Benefits & Perks

We value our team and are proud to offer a comprehensive benefits package, including:

• Employee pet care discount

• 401(k) retirement plan with employer match

• Health insurance

• Vision insurance

• Dental insurance

• Life insurance

• Short-term and long-term disability coverage

• Paid time off (PTO) and paid holidays

• 24/7 Mental Health Hotline

Why Join Us?

At Treehouse Animal Clinic, we offer a supportive team environment where you’ll have the opportunity to make a real difference in the lives of pets and their families. You’ll be part of a dedicated, compassionate, and hardworking team that values both excellent medical care and exceptional client service.

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.