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Job Description: 

Ingram Micro is a leading technology company for the global information technology ecosystem.

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.

Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage set us apart.
 

Role and Responsibilities:

• Able to provision, deployment, configuration, and administration of many different pieces of network and security-related hardware and software. These include firewalls, routers, switches, various network-monitoring tools, and virtual private networks (VPNs). On-perm or Cloud resources
• Able to keep strong relationships with consultant, partner, and vendors to maintain upgrades, installations, and planning alongside exploration of new features and innovative solutions
• Able to evaluate, test, and troubleshoot technologies when new technologies are onboard
• Provide technical support for resolution of customer problems, incidents, issues, requests, and queries
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner
• Ensure proper documentation and notification

Qualifications and Education Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering (Computer/Telecommunication), equivalent
• Holding any Professional Certification of Azure, AWS, GCloud etc is a plus point
• Enterprise firewall experience – experience configuring and managing enterprise firewalls and gateway devices and migration experience are important in this role
• Communication skills – it’s crucial to have the ability to communicate network security issues to peers and management clearly and effectively
• Adaptability – need to work as a member of several teams, which requires flexibility and adaptability.
• Problem-solving skills – Able to solve problems. Security incidents can happen at any time and have the ability to research, escalate, and resolve issues effectively

Preferred Skills

• At least 5 Year(s) of working experience in the related field is required for this position.

• Required/Prefer Skill(s): Palo Alto, Cisco ASA/Switches, Aruba/Juniper, Trend Micro