Claims Representative - CH09CN

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.          

At The Hartford, we respect our employees for their unique perspectives, ideas, and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ need while improving our performance.
Goals are important, but so is the way we reach them. Character and customer value are just as vital to our reputation as financial performance – leading to behaviors that put the customer at the center of everything we do.
Key Responsibilities:
• Handle to resolution auto property damage and auto bodily injury claims of low to medium exposure. Responsibilities include making coverage determinations, conducting liability investigations, and negotiating settlements with repped and non-repped claimants.
• Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford’s standards of communication.
• Ability to make decisions with the customer at the center of everything we do.
• Utilize critical thinking skills to gather and analyze information and data to make sound decisions.
• Continually evaluate self against performance targets and strive to exceed expectations.
• Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement. Embrace a culture of continuous improvement.
• Leverage contemporary technology to achieve accurate and efficient claim outcomes.

Qualifications:
• College degree preferred, and/or 1+ years of related customer service experience or applicable insurance knowledge.
• Experience adjusting auto physical damage claims with a minimum of one year (required). Experience handling auto bodily injury claims and familiar with handling claims with or without attorneys preferred.
• Contributing to a culture of excellence.
• Ability to contribute and promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another.
• Passionate desire to help both internal and external customers.
• Ability to embrace change and flourish with industry-changing technology and trends.
• Critical thinking skills inclusive of investigation, decision making and conflict resolution.
• Customer Service.
• Ability to create and maintain loyal customers by creating a service experience that differentiates us within the industry.
• Ability to listen attentively to our customer’s needs and exhibit empathy during difficult situations.
• Ability to produce clear and grammatically accurate correspondence.
• Organizational Skills.
• Ability to handle competing priorities while positively impacting the quality and service we are committed to delivering.
• Auto Functional badge preferred (internal talent only).
• Communication and Customer Service DNA badges preferred. (Internal only)

Additional Information:
Start date: 10/7/24
Work hours: Core Business Hours – Typical 8AM-5PM time zones – core hours based on the time zones of the States that you are assigned to handle.
Training: 4-6 weeks, (Paid Training)
Travel for training: Training from 11/4-11/15 you will be required to travel (paid by The Hartford) to Connecticut or Arizona for learning lab.
• You will be required to successfully complete a multi-week New Hire Training Curriculum. You s should have no schedule conflicts during training.
• Furniture is not provided for remote work; it is necessary to have a designated area that is quiet and ergonomically acceptable for typing and talking on the phone.
• This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our offices (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Naperville, IL) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Only requirement is you agree to work the necessary core hours based on the time zones of the States that you are assigned to handle.
• Travel Requirements: As part of the multi-week new hire training program, you may be required to travel for two (2) weeks for learning lab – which will be in Hartford, CT or Scottsdale, AZ. Date of learning lab 11/4-11/15. All travel expenses and arrangements are paid for by The Hartford.

As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance Claims in the states supported by your office. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam(s) within 30 business days from the completion of the licensing training.

For full-time, occasional, part-time, or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, MiFi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$52,560 - $78,840

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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