JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position works out of our Imazium Damansara Uptown location in the Core Diagnostic. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

As the Senior Area Professional, you will provide support to customers and field personnel across APAC countries as the primary contact for the highest complexity instruments for onsite instrument and assay integration and training and serve as a resource for internal/external customers in troubleshooting and resolving instrument and/or reagent problems onsite or over the phone, and document information into the complaint handling system

What You’ll Do

• Supports new instrument and assay implementations through Test of Record (TOR).
• Perform on-site assay investigation, troubleshooting and study planning and execution.
• Designs, conducts, and leads advanced validation/verification studies; provides technical leadership. Lead multi-site/multi-instrument integrations for ADD instruments and reagents into customer sites/laboratories, including new product launch (NPL) products. 
• Establishes criteria and technical standards for excellence; anticipates, recognizes, and resolves technical problems; identifies new directions for validation and verification. 
• Work closely within the cross-functional teams to resolve complex assay issues. 
• Monitor instrument performance & assay trending issues via available tools.
• Work with implementation project managers as technical lead to execute project plan across customer systems. 
• Assist customers with meeting their regulatory and validation requirements. 
• Assist customers with meeting their regulatory and validation requirements. 
• Manage the integration process to meet customer expectations and timeline. 
• Conduct a thorough exit interview to present integration results and secure customer buy-in.
• Lead critical account management situations as part of a combined sales/service/support effort. 
• Perform troubleshooting on issues related to reagent or instrument performance designed to improve customer self-sufficiency. Provides technical support to proactively maintain product performance or resolve customer complaints with Core Diagnostic products for software and reagent issues. Investigate problems; diagnose probable causes; systematically eliminate alternatives; provide solutions; document information into escalation handling system. 

Required Qualifications

• Bachelor’s degree in science, Biotechnology & Microbiology.
• Proven track record in a similar position supported by management and customer references. 
• Strong communication, coaching and training skills. 
• Technical expert for product line responsibility. 
• Strong experience in use of analytical and software tools.
• Good English and computer skills. 

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

     

DIVISION:

CRLB Core Lab

        

LOCATION:

Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 15 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)