Job Summary:

Frank Productions, LLC is looking for a Suite Host to join our team part-time in Madison, WI. This position is at The Sylvee with a starting rate of $20/hr. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.

WHAT THIS PERSON WILL DO

• Provide first-class customer service to suite and JD Club ticket holders during all concerts and ticketed events at assigned venue
• Prepare the suites and JD Club before each concert/ticketed event before doors open by stocking fridges and straightening up each room
• Greet all guests and introduce yourself to ensure a pleasant experience for all patrons
• Assist suite ticket holders with any needs and address any questions or concerns that arise
• Ensure only authorized suite ticket holders are on the third floor/suite level
• Ensure only authorized JD Club ticket holders are in the JD Club
• Assist suite guests with placing food delivery orders onsite and communicate any issues that arise with catering or onsite delivery orders through our preferred caterer
• Restock food items as needed in JD Club
• Represent Frank Productions with professionalism and a polished appearance
• Clean and tidy up suites and JD Club after concerts by discarding food and trash
• Communicate with venue security staff as needed
• All other duties as assigned

WHAT THIS PERSON WILL BRING

• Applicable customer service skills working with a diverse set of customers
• Ability to work independently and solve problems using sound decision-making skills
• Ability to learn and work within systems such as MS Office, ticketing software, and other company software
• Ability to communicate effectively in a team environment that includes in-person collaboration, group communications, and instant messaging
• Ability to handle difficult situations and sensitive information with care and professionalism
• Professional and friendly demeanor
• Committed to learning, and fostering an environment of diversity, equity, and inclusion
• Background check required

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Performs duties while standing and walking, including ascending and descending stairs
• Utilization of hands and fingers to operate computers and office equipment
• Lifts up to 50 pounds
• Crouches, kneels, bends, and reaches frequently
• Regularly exposed to large crowds and high volumes of noise
• Regularly exposed to lighting changes including low lit areas, strobe lights, and moving lights
• Occasionally works in outdoor conditions
• Requires extended work hours

Frank Productions was established in Madison, WI in 1964 and is one of the largest concert promotion companies in the United States. We’re a full-service concert promotion company involved in every facet of live entertainment events. This includes talent buying, production, ticketing, marketing, sponsorships, venue operations and more.  We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the U.S. We operate offices and venues in Madison, WI, Nashville, TN, Columbia, MO and Charleston, SC.

Frank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, less than honorable discharge, military status, sexual orientation, gender identity, physical appearance, creed, ancestry, income level or source of income, marital status, student status, arrest and conviction records, use of honesty testing, pregnancy, childbirth, pregnancy-related conditions, the use or nonuse of lawful products off the employers’ premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.