Posted:
7/21/2024, 5:00:00 PM
Location(s):
La Vergne, Tennessee, United States ⋅ Tennessee, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Customer Service Specialist
JOB FAMILY DESCRIPTION: Point of contact for customer queries and resolution. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations and seamless turnaround in problem resolution are maintained and customer claims, product orders and complaints are resolved fairly, effectively and in accordance with the consumer laws. May answer questions and provide prompt information related to potential concerns. Develops organization-wide initiatives to proactively inform and educate customers. CAREER LEVEL DESCRIPTION: Experienced, fully competent in own area covering a wide range of tasks. Completes own role independently or with minimal supervision. KNOWLEDGE: Complete understanding of the general and technical aspects of the job. PROBLEM COMPLEXITY: Provides resolutions to a wide range of problems. Job requires judgement within defined policies and practices. MINIMUM EDUCATION & TYPICAL EXPERIENCE OR EQUIV. COMBINATION: Works with limited autonomy and under moderate direction. Routine work requires no direction. Work is evaluated upon completion to ensure objectives have been met. CAREER LEVEL: B3
Responsible for professionally and effectively interfacing with MPB customers and internal employees to handle a variety of pre-sale or post-sale service functions. Receive inbound calls, emails and requests to determine root cause, resolve or escalate as necessary following standard operating procedure.
Schedule
Monday -Friday 9:30am to 6:30pm
Key Responsibilities
Minimum Qualifications
Critical Skills
Additional Skills
Career Level - IC-Business Support - B3
89806000 CxO-Customer Service
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$16.75 - $27.91McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
Join us at McKesson!
Website: https://macrohelix.com/
Headquarter Location: Atlanta, Georgia, United States
Employee Count: 101-250
Year Founded: 2009
IPO Status: Private
Industries: Information Technology ⋅ Software