D365 CE Presales Solution Architect Job Description

Do you always deliver what you’ve promised? So do we. 

At the heart of every great technology solution is great management, always making sure that the project delivers what it set out to do and matches expectations. 

Introduction: 

Craft innovative solutions focusing on client needs, guiding them through implementation with expertise and a collaborative spirit in Dynamics 365 Customer Engagement across industries.

Come join us 

As a D365 CE/Power Platform Presales Solution Architect, you’ll take on a strategic, client-facing role focused on designing and communicating innovative Dynamics 365 Customer Engagement (D365 CE) and Power Platform solutions tailored to client needs. You’ll collaborate with cross-functional teams to shape deals, manage stakeholder expectations, and drive solutions from concept to completion.

Together we do what matters. 

What you will do: 

Here’s an improved version of your content with enhanced grammar, clarity, and flow:

·       Build strong relationships and promote Avanade’s offerings across Accenture, Microsoft, industry groups, and clients.

·       Leverage deep expertise in processes, compliance, and procurement cycles to deliver high-quality written and oral presentations tailored to client opportunities.

·       Support responses to public sector RFPs and RFIs by translating business requirements into compelling and compliant solution architectures.

·       Demonstrate a deep understanding of client environments and apply solution expertise to strengthen solution selling strategies—maximizing presales value for both the client and Avanade.

·       Architect scalable, secure, and compliant CRM and Power Platform solutions—including Power Apps, Power Automate, Power BI, and Power Pages—while integrating third-party ISVs and Microsoft cloud services as needed.

·       Collaborate with cross-functional teams, including delivery leads, technical architects, and Microsoft counterparts, to ensure solution feasibility and alignment with go-to-market strategies.

·       Represent the CRM and Power Platform practice in both internal and external forums, sharing insights on emerging technologies such as Copilot, ALM, and AI integration.

·       Lead discovery sessions and requirements workshops to uncover client pain points and define desired outcomes.

·       Contribute to business value assessments and the development of business cases.

·       Deliver engaging and impactful presentations using storytelling and visual demonstrations to clearly communicate solution value.

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Skills and Experience

• Over 10 years of experience in CRM and Power Platform, including at least two full lifecycle implementations.

• Strong expertise in Dynamics 365 Customer Engagement (Sales, Service, Field Service), Power Platform components, and Microsoft Azure services.

• Proficient in presales strategy and solution architecture for D365 CE and Power Platform.

• Strategic thinker with a solid blend of business acumen and technical depth.

• Trusted advisor to clients, skilled at aligning technology solutions with mission-critical objectives.

• Collaborative leader who thrives in multidisciplinary teams and complex stakeholder environments.

• Experienced in developing customer value propositions, with a proven track record in presales strategy, business case creation, and executive-level presentations.

• Well-versed in procurement processes, compliance requirements, and security standards.

• Expertise in estimation, planning, pricing, and commercial strategy.

• Strong stakeholder management and negotiation capabilities.

• Skilled in consulting and client engagement, with a focus on strategic thinking and thought leadership.

• Excellent verbal and written communication skills.

• Able to convey technical and solution-related information clearly and concisely to diverse audiences.

• Uses active listening to understand client pain points and vision, ensuring tailored solution recommendations.

• Delivers persuasive presentations and demonstrations that leverage storytelling for impact and relatability.

• Proven experience in technical delivery, with a strong understanding of delivery methodologies and approaches.

• Deep understanding of D365 CE solutions and their application in multiple industries.

• Familiar with Microsoft technologies related to D365, including Microsoft 365 and Azure

About you

Characteristics that can spell success for this role   

• Consultative and collaborative, with a natural ability to build strong relationships

• Resilient, adaptable, and comfortable navigating change

• Intellectually curious and genuinely passionate about technology

• A compelling storyteller and engaging content creator

• Skilled at connecting with both internal and external stakeholders

• Solutions-oriented, with a strong problem-solving mindset 

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