Position Overview

Job Description

Harris Williams is a global investment bank specializing in M&A and private capital advisory services. Clients worldwide rely on us to help unlock value in their business and turn ambitious goals into reality. We approach every engagement with boundless collaboration, pooling expertise and relationships across industries, service offerings, and geographies. For over 30 years, our clients have trusted us to think strategically, execute precisely, and deliver premium outcomes to help them grow.

We are ambitious in our goals and steadfast in the belief that clients deserve our very best. To achieve our highest aspiration, we invest in world-class, team-oriented individuals who are smart, driven, and principled – those who are eager to be part of something bigger than themselves. When you join Harris Williams, you are welcomed into a collegial environment where every individual has the opportunity to make an impact in a powerful and significant way. We invite you to learn more about careers at Harris Williams.

Core Competencies:

The Senior Manager – IT Infrastructure brings an experienced, pragmatic technical skillset to lead the HW IT Infrastructure Engineering Team. This leader will be responsible for designing, implementing, optimizing and supporting a wide range of enterprise IT infrastructure technologies utilized across the firm. This position will lead a core team of engineers in the execution of infrastructure backlog, initiatives and operations.

Core Responsibilities:

• Provide technical direction over a collaborative team of engineers, vendors and third-party providers (where appropriate) to deliver and manage the Harris Williams IT infrastructure environment, including network, server, storage, telephony, Active Directory / Entra, M365, email, Azure and related MS digital workplace technologies.

• Fostering a close-knit team that receives coaching, mentoring, and training focused on security, uptime, response time, and efficient delivery, with clear ownership and priority definitions, individual development plans, and a collaborative support structure.

• Partner and collaborate with cross-functional teams to ensure alignment, prioritization and progress in the planning and delivery of tactical efforts and strategic projects. Perform enhancement work and support requests according to established service levels, budgets, and compliance standards.

• Foster a culture of continuous improvement, prioritization, innovation, and proactive problem-solving within the technology infrastructure and security team.

• Develop and implement a comprehensive IT Infrastructure strategy and roadmap focused on eliminating technology and process debt, ensuring availability, incident readiness and continued functionality enhancements.

• Redefine, implement and extend IT operational standards in line with ITIL best practices. Ensure that all relevant platforms and processes are supported with operational playbooks, checklists and schedules that are well managed and measurable.

• Define key metrics regarding IT infrastructure health, performance and availability and prepare/deliver as part of broader KPI set reported on regular schedule.

• Define and lead a comprehensive, multi-platform initiative focused on on premise to cloud migration of data center resources and the modernization and simplification of telephony and centralized secure file storage.

• Ensure technology risk-related requirements and processes are executed timely and effectively. Support risk and security assessments as required by parent company and / or external assessors.

• Monitor Harris Williams environment for security concerns/findings and raise concerns with the Security Team (and other partner teams) as needed.

• Ensure team members have individual development plans, clear definitions of ownership and priority and training where needed.

• Participate in annual Technology planning cycle, develop and manage the IT Infrastructure budget with internal teams, vendors and stakeholders. Manage prospective and incumbent vendor relationships and continually assess product roadmaps for ongoing fitness for purpose.

Job Specific Competencies, Education & Experience:

• 10+ years of experience designing, implementing, troubleshooting and supporting enterprise Microsoft environments, M365/ Azure deployments and Office suites.

• 10+ years directly leading / managing technical teams in large-scale corporate technology settings.

• Passion for technology, innovation, and learning of new skills while ensuring an exceptional customer experience.

• High degree of technical creativity and the ability to lead the continuous improvement of platform sustainability, functionality and performance.

• Highly collaborative and able to partner productively and influence among staff, peers and stakeholders.

• Proficiency in gathering stakeholder needs, using these to establish technical vision and ensure that Infrastructure projects are additive and impactful to the business.

• Proficiency in situational leadership and the ability to apply talent management techniques to optimize the team’s performance.

• Proficiency in organizing, prioritizing and executing workload and communicating plans and progress.

• Expert level of knowledge in Windows desktop operating systems.

• Expert level of knowledge in Active Directory / Entra maintenance, configuration and enterprise identity management (IAM / PIM / PAM / SSO).

• Expert level of knowledge in Azure tenant architecture, configuration, security, monitoring and support.

• Expert level knowledge of virtual environments and their design, configuration, administration and security.

• Expert level of knowledge in Windows server operating systems, administration and security.

• Advanced level of knowledge of applying risk-based security architecture and hardening concepts in a complex Microsoft- oriented environment.

• This role is in office, full-time.

In order to be considered, you must be able to work in the U.S. without sponsorship.

This description reflects the core activities of the role but is not intended to be all-inclusive and other duties within the group/department may be required in addition to changes in the emphasis of duties as required from time to time.

Base Salary: $150,000 - $190,000

Salaries may vary within the range based on geographic location, market data and on individual skills, experience, and education.

Role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window: Generally, this opening is expected to be posted for 48 business hours from 10/18/2024 although longer with business discretion

Disclaimer: Harris Williams will not accept unsolicited resumes from contingency recruiters. Any such resumes received will not be considered as legitimate submissions, and Harris Williams will not pay for the placement of a candidate resulting from the receipt of an unsolicited resume. Furthermore, Harris Williams strictly forbids any contingency recruiter from representing the firm in the market without prior consent.  

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Competitive Advantages, Customer Solutions, Design, Enterprise Architecture Framework, Machine Learning, Risk Assessments, Technical Knowledge

Competencies

Consulting, Effectiveness Measurement, Industry Knowledge, Platform Architecture, Systems Software Infrastructure, Target Architecture, Transitional Architecture

Work Experience

Roles at this level typically require a university / college degree and higher level education such as a Masters degree, PhD, or certifications. Industry -relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncbenefits.com > New to PNC.

*For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.