About the Role:

We are seeking a seasoned Technical Lead / Solution Architect with deep expertise across Microsoft Dynamics 365 (Customer Engagement / Power Platform) and Azure AI / Generative AI services to design and lead intelligent, enterprise-grade digital solutions.

This role bridges business strategy and technical delivery enabling organisations to reimagine customer engagement, automate processes, and unlock insights through AI-driven innovation. You will play a hands-on leadership role in architecture, solution design, and technical delivery, driving outcomes that align with client objectives and Microsoft’s cloud ecosystem.

Key Responsibilities

Solution Architecture & Design

• Lead end-to-end solution design for Dynamics 365 CE and Power Platform implementations, ensuring scalability, performance, and security.

• Define technical architectures, integration blueprints, and data models across Dynamics 365, Azure, and third-party systems.

• Design and implement AI-infused customer engagement scenarios leveraging Azure OpenAI, Copilot Studio, and Azure Cognitive Services.

• Collaborate with enterprise and data architects to design secure and efficient integration patterns using Azure Functions, Logic Apps, and Service Bus.

AI Engineering & Innovation

• Design, develop, and operationalize Generative AI applications using Azure OpenAI, Azure AI Search, Azure Machine Learning, and Prompt Flow.

• Implement Retrieval-Augmented Generation (RAG) pipelines with vector databases (e.g., Azure AI Search, Pinecone, Weaviate, Qdrant) to enable contextual reasoning.

• Build and manage LLMOps pipelines for fine-tuning, evaluation, and deployment of large language models.

• Develop production-grade APIs and services using Python, FastAPI, or Azure Functions to expose AI capabilities across business applications.

• Stay at the forefront of agentic AI, autonomous workflows, and AI-enhanced copilots, bringing innovative solutions to enterprise clients.

Technical Leadership & Governance

• Provide technical direction to developers, data engineers, and integration specialists across onshore and offshore teams.

• Oversee CI/CD, environment management, and release automation via GitHub Actions, Azure DevOps, and Terraform.

• Ensure solutions comply with Responsible AI and regulatory standards around privacy, transparency, and fairness.

• Contribute to pre-sales activities e.g. workshops, RFP responses, and proof-of-concept design representing Accenture’s Microsoft capability.

What You’ll Bring

• 8+ years in Microsoft solution delivery, including 3–5 years in solution architecture or technical leadership roles.

• Proven experience designing and delivering Dynamics 365 CE / Power Platform solutions in enterprise environments.

• Strong technical expertise across Azure AI, Azure OpenAI, Azure Cognitive Services, and Azure Machine Learning.

• Proficiency in Python, .NET, or equivalent for custom extensions and integrations.

• Deep understanding of data modeling, integration design, cloud security, and governance frameworks.

• Familiarity with DevOps and automation tools - GitHub, Azure DevOps, Docker, and Terraform.

• Excellent communication and stakeholder engagement skills, with the ability to translate complex concepts into business value.

Preferred Qualifications

• Microsoft Certified: Power Platform Solution Architect Expert or Dynamics 365 Solution Architect Expert

• Microsoft Certified: Azure AI Engineer Associate or Azure Solutions Architect Expert

• Bachelor’s or Master’s degree in Computer Science, Data Science, or Artificial Intelligence

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About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

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