JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Managing and maintaining a mix of Owned Properties and Leased Premises within NSW /NT region (or as allocated) on a day-to-day basis to support the service delivery functions of Tabcorp occupying the premises and ensuring compliance with performance expectations. The role will assume overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk. The portfolio will include a mixture of commercial and retail properties including major corporate head offices. (Approx 90 Retail sites and 2 Commercial/Corporate). Based at the client’s new corporate office at Darling Park, Sydney

• Engaging with team members

  • Ensure effective communication with all team members including the FM team members, JLL leasing and JLL support services.

  • Ensure all relevant reporting requirements are carried out on time including but not limited to compliance reporting, monthly report submissions, contractor spot checks etc

• Partnering with the Client/Stakeholder(s)

  • Proactively engage stakeholders to ensure that on site client’s expectations are met. – Build and develop effective client / stakeholder relationships across multiple levels of the organisation.

  • Key point of contact for Facilities within the client’s portfolio.

• Procurement & Vendor Management

  • Ensure vendors are well-managed, delivering services on time and within budget.

  • Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practice.

• Overseeing Contracts

  • Plan and manage all contracts to ensure that they are professionally delivered at the right costs.

  • Ensure expiry of contracts are well-monitored and re-procurement is initiated when required.

  • Ensure contracts are continually assessed to deliver best value to the client.

• Keeping the numbers in check

  • Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the JLL Code of Ethics – Ensure financial processes are always followed.

  • Input and management where required in the budgeting process.

• Ensuring everyone stays safe.

  • This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies, and rules.

• Keeping an eye on the Site & Operations

  • Recommend continuous quality improvement practices and implement Industry Best Practice operations.

  • Implement building procedures and performance measures and ensure they are always maintained.

  • Ensure all Critical Environment (CEM) requirements are met.

  • Review existing operations regularly to reduce costs and improve operational standards.

  • 24/7 emergency call support and site attendance is required

  • Work order management

  • 2IC as directed for any critical sites.

  • Ad-hoc project management work

  • Carry out site inspections of all allocated properties.

  • Any other reasonable tasks as directed.

• Limiting Risk to JLL & the Client

  • Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained.

  • Ensure disaster recovering and business continuity plans are implemented and maintained.

  • Ensure escalation procedures and incident reporting procedures are implemented and maintained.

  • Follow established escalation procedures and incident reporting procedures.

  • Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures, and strategies

Employee Specifics Sound like you? Why don’t you apply? To apply you need to be:

• A motivated self-starter with a proven track record of successfully delivering best practice and quality to their client. An engaging people manager who thrives on inspiring and developing their team. Proactive with a keen eye for detail and the ability to balance multiple priorities. Possess a can-do attitude with proven ability to build and maintain relationships. A strategic thinker who can deal with ambiguity and solve complex problems effectively.

  • Min. Bachelor’s degree in facilities management, building, business, or other related field &/or 5+ years’ experience in facilities, property management, hospitality, or related field

  • Has experience working in critical environments.

  • Knowledge of local occupational health and safety requirements  Knowledge of critical facilities

  • Knowledge of vendor management for specialized services  Understands basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)

  • Proven capacity to understand and interpret commercial contracts.  Strong budget management and financial analysis skills

  • Travel is required including potentially interstate.

  • The occupant must hold a current and valid Driver’s License

• Performance objectives

  • Client Focus & Relationship Management

    • Demonstrates proactive & professional approach to customer service and stakeholder engagement.

    • Ability to interact with a wide range of client staff, including senior levels.

    • Ability to manage conflict and balance between client and firm requirements.

    • Has a customer service-oriented attitude.

  • Project Management & Organizational Skills

    • Excellent planning & organizational skills to prioritize work and meet tight deadlines.

    • Proven ability to manage multiple and complex operational matters daily.  Problem Solving & Strategic Thinking

    • Capacity to deal with ambiguity and solve complex problems effectively.

    • Analytical, proven ability to solve problems using a quantitative approach.

    • Proven ability to employ holistic approaches and looks at long term solutions

• Key skills

  • Strong communicator – Good presentation skills and possesses strong verbal & written communication skills, also an active listener

  • Passion for quality – has an eye for detail to make sure the best delivery of services.

  • Self-motivated; confident & energetic  Ability to effectively deal with stressful situations.

  • Flexible – able to adapt to rapidly changing situations.

  • Strongly goal-oriented – able to focus on meeting all performance targets.

  • Is a team player – able to cooperate and work well with others to meet targets

  • Proven ability to initiate and follow through with improvement initiatives.

  • Exhibits honesty & trustworthiness.

  • Open to new ideas & willing to challenge status quo.

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.