About the role

We’re looking for a Solutions Architect to help build and define this function at Synthesia. This is a new role and you’ll play a critical part in shaping how we partner with customers to drive adoption, value, and growth. You’ll work closely with Sales, Product, and Customer Success to design solutions that help customers get the most out of our AI platform.

You’ll be the technical and strategic link between our product and our customers’ goals. You’ll guide them through implementation, integration, and change management, making sure every deployment sets them up for long-term success. This role blends technical depth, business acumen, and the ability to influence decision-making at the executive level.

What you’ll do

• Lead and manage implementations from start to finish, ensuring customers achieve measurable outcomes.

• Design scalable solutions that align our technology with customer goals and use cases.

• Partner with Sales to scope solutions, build proposals, and design architectures that win deals and drive revenue.

• Develop proofs of concept and work directly with APIs to demonstrate the art of the possible.

• Create repeatable playbooks and frameworks that help scale how we deliver customer value.

• Act as a trusted advisor to customers, guiding them through technical decisions and change management.

• Collaborate with Product and Engineering to bring customer insight into how we evolve the platform.

What we’re looking for

• 5+ years of experience in Solutions Architecture, Technical Consulting, or Pre-sales within a SaaS environment.

• Strong project management skills and the ability to balance multiple workstreams.

• Comfortable reading and writing code and working hands-on with APIs.

• Excellent communication and storytelling skills, with the ability to engage both technical and executive audiences.

• A commercial mindset and understanding of how technical solutions impact business outcomes.

• A builder mentality with experience creating scalable systems, frameworks, or processes.

• Curiosity, initiative, and the ability to thrive in a fast-moving, high-growth environment.