JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shaping the future of real estate for a better world 

 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

 

 

 

What this opportunity involves: 

 

Located at 2 Wakefield Street in the heart of Auckland, Mosaic offers a dynamic and innovative workspace designed to propel businesses to new heights. We're seeking an exceptional Community Manager to lead our carefully curated community that reflects Auckland's rich multicultural diversity.

 

Our vibrant workspace provides flexible solutions from business addresses and coworking spaces to dedicated desks and private suites.

 

As Community Manager, you'll provide exceptional customer experiences, maintain high standards of service, and establish a strong brand presence while contributing to our financial success. You'll ensure customers and visitors have positive first impressions while fostering a sense of belonging through engaging community events.

 

Please note: This position will begin in November 2025

 

An overview of the role:  

 

·       Manage front desk operations including day user and visitor check-in/check-out processes

·       Greet potential customers, conduct space tours, and send confirmation emails

·       Assist customers with needs and enquiries, escalating issues when necessary

·       Manage security pass procedures and create personalised customer welcome packs

·       Maintain cleanliness and high presentation standards of common spaces

·       Manage meeting room facilities and Audio-Visual equipment setup

·       Handle incoming and outgoing mail and packages

·       Manage kitchen operations, supplies, and consumables

·       Participate as Floor Warden in Emergency Control Organization

·       Develop space operational functions aligned with business objectives

·       Collaborate with Centre Manager to curate community events and generate revenue

·       Oversee vendor and supplier service delivery

·       Maintain health and safety practices

·       Develop and manage customer service programs and experiences

·       Build rapport with customers, respond to feedback, and resolve challenges

·       Ensure high levels of customer satisfaction and continual improvement

·       Act as backup to conduct stakeholder and customer tours

 

 

Sound like you?  This is what we’re looking for: 

 

·       Enthusiastic, confident, and friendly personality with customer-centric focus

·       Detail-oriented, accurate, and results-driven approach

·       Exceptional customer service skills and ability to work autonomously

·       Excellent time management and multitasking abilities

·       Strong networking and relationship management capabilities

·       Creative problem-solving skills and adaptability

·       Professional attitude, demeanour, and appearance

·       Ability to upsell and cross-sell opportunities

·       Experience managing supplier and vendor relationships

·       Background in similar community management or customer service roles

·       Sound understanding of digital, social media, and technology platforms

·       Experience creating dynamic working environments

 

 

What you can expect from us:  

 

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

 

Interested candidates, please apply following the link below quoting job reference number AFREQ450251

Location:

On-site –Auckland, New Zealand

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.