JOB DESCRIPTION:

MAIN PURPOSE OF ROLE
Responsible for supervising the operations of the contact center.

MAIN RESPONSIBILITIES
• Supervise a customer service team (officer level) for providing after-sales non-technical support to meet user requirements
according to terms of contracts.
• Mainly in the implementation of work allocation and rosters for the Para-professional group.
• Typically without budget or hire/fire authority.
• Focuses on mentoring, coaching, and coordination.
• Responsible for customer service activities including telephone and email.

QUALIFICATIONS
Education
High School Diploma / GED

Experience/Background
Minimum 4 years

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Customer Service

     

DIVISION:

ADC Diabetes Care

        

LOCATION:

Japan > Tokyo : Mita South Tower

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

No

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable