The Language Access Expert – Business Analytics is responsible for analyzing and interpreting complex data related to language services and making recommendations to the Manager of Language Services and co-experts on the team. This role is essential to providing operational support, creating, and evaluating internal processes, and providing data analytics to maintain and improve the quality of language access throughout the VCU Medical Center (including CHoR). They will report into the Language Services Manager and partner with other language access experts to oversee daily operations.

Essential Job Statements

Interpretation and Translation

• The expert will be acting as an experienced spoken language and/or written interpreter (languages could include Spanish, Arabic, Mandarin, etc.) to provide medical and general interpreting for patients and their families, physicians, and the healthcare team at VCU Medical Center during consultations, diagnostic testing, medical procedures/operations, etc.

Business Analytics

• Oversee existing processes to organize all raw data and data sources pertaining to language access at the medical center and to interpret and analyze such data using statistical programs, visualization techniques, to best create tools to work with management on implementing development strategies.

Communications

• The expert will closely work with leadership and other experts to handle office communications such as responding to pages, emails, office calls and EMR requests regarding services and guidance for language access as well as internal team communication.

Standardization and Optimization of Workflows

• The expert will have critical involvement in all essential processes for language requests involving clinical services, data collection and analytics, and specialized language needs. Knowledge within the scope of expertise will also be relied on for optimizing and standardizing training team members and vendors involved in departmental operations.

Process Improvement

• LAEs will engage in solution-oriented discussions with stakeholders and leadership to create innovative processes, tools, and resources to ensure an optimized work experience, team development/training, and financial sustainability involving services within their expertise’s domain.    

Project Development

• The expert will partner with the manager on designated projects involving their expertise that furthers the clinical impact of language access.

Presentations and Meetings

• Experts will cohesively work with leadership to engage in a multitude of presentations and meetings with clinical stakeholders, as well as internal department meetings revolving around language access serving as subject matter experts representing the department.

Recruitment and Onboarding

• The expert will collectively support leadership to interview candidates for hire, as well as engaging in the onboarding of any hired individual, interns or contractors from external vendors. The expert will also be involved in training current team members on updated processes.

Other

• Performs other duties as assigned and/or participates in special projects to support the mission of VCUHS and the Department.

Patient Population 

Not applicable to this position. 

Employment Qualifications 

Required Education: 

High School Diploma or equivalent 

Combination of education and experience may be considered in lieu of a degree. 

Preferred Education: 

Bachelor’s Degree in Linguistics, Language Studies, or Interpretation and Translation, or Master’s Degree in Interpreting/Translation in lieu of certification.

Licensure/Certification Required: 

Accredited National Certifications for Medical Interpreting

Licensure/Certification Preferred: 

Minimum Qualifications 

Years and Type of Required Experience 

3 Years in language services or language access position. 

Other Knowledge, Skills and Abilities Required: 

Experience in language interpretation, document translation, and coordination in language services.  

Cultural Responsiveness 

Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias. 

Other Knowledge, Skills and Abilities Preferred: 

Knowledge in using Microsoft Office programs, Tableau, Automation systems, Computerized Assisted Translation (CAT) 

Working Conditions 

Periods of high stress and fluctuating workloads may occur.     

General office environment.     

May be exposed to physical altercations and verbal abuse. 

Required to car travel to off-site locations, occasionally in adverse weather conditions.   

May have periods of constant interruptions.     

Prolonged periods of working alone.   

Physical Requirements   

Physical Demands: Lifting/ Carrying (0-50 lbs.)

Work Position: Sitting, Walking, Standing  

Additional Physical Requirements/ Hazards    

Physical Requirements: Perform shift work, Hear alarms/telephone/tape recorder, Reach above shoulder

Hazards:

Mental/Sensory – Emotional     

Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking 

Emotional: Fast-paced environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.