At Collective Health, Care Navigation plays a crucial role in helping people get the right support, at the right time, across a wide range of complex health needs. Care Navigation is a comprehensive care management program made up of our team of pharmacists, social workers, nurses, dietitians, and care coordinators that support people dealing with chronic or serious illnesses by guiding them on their journey to help them understand and navigate the disjointed U.S. healthcare system. In joining our Care Navigation team, you’ll have the important role of helping our members achieve better health at a lower cost. You will report to the Team Lead, Care Coordinator.

What you'll do:

• Provide assistance for cases requiring additional non-clinical follow up and case coordination, including, but not limited to: scheduling appointments, researching and answering plan benefits and claims questions, provider research, obtaining medical records
• Work directly with members, vendors and providers to ensure superior coordination of care
• Work with interdisciplinary team and bring task updates to daily huddles for care managers
• Co-manage cases with nurses and social workers, ensuring all assigned tasks are completed on time
• Assist with organizing topics for daily team huddles and meetings and ensure follow-ups and action items are captured and assigned
• Assist with overall program administrative duties including, but not limited to: scheduling meetings, maintaining meeting notes, developing materials and/or client or internal reporting
• Act as liaison between Collective Care team and Member Advocate team in order to allow teams to effectively work with one another
• Ensure daily systems are functioning (phone, queues, tickets, voicemail, email)
• Evaluate Care Team workflows and develop new process improvement strategies to optimize efficiency and scalability
• Refine project management skills through collaboration with multiple teams, partners, and members
• Other duties and projects as assigned by Manager

To be successful in this role, you'll need:

• 1+ years experience in customer-facing role
• Prior customer service or healthcare experience is a plus
• Bilingual (English/Spanish)
• Bachelor's or Associate's degree (please include GPA on resume) is a plus!
• Want to simplify healthcare because you believe people deserve better
• You want to work in a fast-paced high volume environment to deliver personalized and eloquent member service
• Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries
• Maintain composure and compassion when balancing a high volume of tasks
• You are comfortable navigating multiple computer applications with dexterity

Pay Transparency Statement 

This is a hybrid position based out of one of our offices: Plano, TX, or Lehi, UT. Hybrid employees are expected to be in the office three days per week (Plano, TX) or two days per week (all other locations). #LI-hybrid

The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the hourly rate, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/benefits/.