Fleet Engineer

Description -

Applies entry level on a variety of printer models for Remote Management Services. Works on problems of entry to moderate scope. Acts as an informed team member providing analysis of information and limited project direction input. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Services may include and are not limited to:

• Firmware Management
• Device reconfiguration
• Device deployment
• Device Decommissioning
• Proactive and predictive hardware services
• Password Management
• Pull Print Solution Administration
• Pull Print Solution Management
• License Management

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Evaluate unique or moderate installations or configurations and make recommendations for resolution.
• Articulate clearly in writing and verbally.
• Engages team members for support and guidance as required to ensure internal or external business and end users/clients SLA demands are met.
• Develop partnership with and assist the Sales Pursuit team.

Education and Experience Required:

• 1-2 years of working experience in related fields
• We are looking for a recent graduate with desires of a technical career.
• Basic Networking knowledge desired. (CCNA preferred)
• Software and database creation/management is a plus.

Knowledge and Skills:

• Excellent verbal and written communication skills in English.
• Excellent analytical and problem-solving skills.
• Customer service skills.
• Software and hardware knowledge of computing, storage, and peripheral devices is a plus.
• Phone and remote support experience is a plus.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Costa Rica)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement