About Cleo:
At Cleo, we make a real impact by doing work that matters: helping working caregivers be their best at home and at work.
Cleo is a family benefits platform that picks up where the healthcare system leaves off. We combine the expertise of our team of guides and specialists – parent and maternity coaches, doulas, lactation consultants, sleep experts, adult care specialists, and more – with a powerful technology platform that helps every working caregiver succeed.
Cleo is offered by over 180 leading employers, including global Fortune 500 leaders and industry innovators like Salesforce, PepsiCo, Red Bull, and Pinterest. We’re expanding our offerings and our team to meet the growing demand of employers, caregivers, and the healthcare sector. Now we're looking for experienced and passionate team members like you to join us.
Title: Cleo Guide-Specialist
As a Cleo Guide-Specialist, you will play a crucial role in ensuring exceptional member experiences for our organization's members. You will serve as the primary point of contact for members as their, assisting them in navigating our services, addressing their inquiries, resolving issues, and providing personalized support. Your empathetic nature, exceptional communication skills, and attention to detail will contribute to fostering positive relationships with our members. You may also bring subject matter expertise to your role as a Specialist to support members in live 1:1 and group settings as well messaging, all while consulting with your colleagues on the Guide team to provide holistic care.
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We don’t believe in perfection – we believe in passion, interest, and will – so don’t let a lack of experience or skill in one area listed above deter you from applying.
Cleo is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Role Transparency: This is a part-time (20-25 hours) independent contractor role.