Summary

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:

• Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
• Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
• Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
• Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

Job Description

How will you contribute?

The Alexander McQueen Store Operations Associate will work closely with the Store Director, supporting to ensure the stores are operating efficiently and effectively while staying in line with Company policies and guidelines. This role offers the unique opportunity to contribute to both back-of-house and front-of-house functions, playing a key part in the store's overall success. Beyond operational support, the Sales Support Associate will also serve as a passionate brand ambassador and team player, fostering brand loyalty and helping to create exceptional luxury shopping experiences for clients in-store.

The Store Operations Associate will be able to take the initiative in thinking about what the business needs and successfully support to implement projects, supporting the retail function, ensuring that store locations are maintained to the highest levels and that the brand image is consistently represented by the in-store environment. This Store Operations Associate is also responsible for the correct handling of goods in store and care of the product and compliance with KPIs, guidelines and company procedures.

Retail Operations:

• Follow the company polices, procedures and guidelines and ensure the store compliance
• Carries out regular instore checks and audits to ensure store teams are following set policies and procedures
• Assist with open/close cash register procedures, including daily cash deposits
• Supports the on-boarding of new team members ensuring they receive sufficient information about store operations policies and guidelines
• Liaises with external parties to ensure required permits or documentation are in order
• Support the Operations Manager and/or Store Manager on Fire Safety & Health & Safety procedures are in place and followed
• Supports the setup of in store events to ensure successful execution
• Ensure the care and protection of the product according to company guidelines
• Oversee the day-to-day management of goods receipt and ensure storage is in line with company procedures as well as prepares the products to be brought to the sales floor and in special areas to maximize efficiency in timing
• Ensure that shop-to-shop and returns transfers are compliant with company guidelines and timeline

Store Maintenance

• Supports the manager as point of contact for cleaning companies and contractors
• Acts on store emergencies to ensure repairs and service are executed in a timely manner
• Liaises with Loss Prevention and Security on store issues where necessary
• Acts as first point of contact for all store operational issues, escalating to Store Operations Manager or Store Manager where needed
• Responsible for supporting to see through the after sales process and ensuring store team and clients are updated
• Order and distribute staff uniforms in a timely manner
• Maintain back of house standards to enable the best client experience
• Regularly train Client Advisors on BOH organization and the importance of stock care

Stock & Inventory:

• Prepares for and plans out the inventory checks across all stores
• Assist with the preparation and execution of cycle counts
• Supports stores with inventory checks and reconciliations
• Supports stores leading into preparation for sale and the transfer out of sale
• Act as the primary point of contact for the Aftersales Program, managing repair intake, liaising with the repair center, and providing client updates throughout the process.
• Responsible for managing in store damaged stock
• Monitors and follows up on negative-on-hand and outstanding consignments
• Co-ordinates and monitors the various cycle counts as per the company guidelines and policies
• Provides training and guidance to the store teams to minimise stock loss and damages
• Manage the flow of OMNI orders making sure to guarantee the required service levels.
• Manage correct flow of adjustments
• Ensure that the company guidelines are adopted in the event of theft, especially in terms of communication and documentation produced
• Responsible for achieving Operation KPI’s and be client minded to support the overall store performance
• Monitor in-transit and when needed liaise with relevant departments.

Logistics & Supplies

• Manage and organize packaging and stationary physically and on the IT system.
• Evaluates shipping suppliers and couriers to ensure most efficient and cost-effective service is in place
• Ensure the cash wrap area is consistently stocked with necessary supplies

Team Collaboration

• Consistently provide highest level of professionalism in all behaviours including communication and team work in line with the House Code of Behaviours
• Work well in a team and actively support and assist your colleagues.
• Provide high quality relevant feedback to the managers
• Work with all internal and external stakeholders, with a service-oriented collaborative, available and versatile approach.
• Maintain a client-centric approach, effectively managing client interactions and relationships.
• Support the sales team with all consignment related activities, including opening, maintenance, and closing of memos.
• Assist the sales team with preparing for and executing in-store client appointments and stylist consignments 
• Assist with ensuring alterations are logged, delivered and picked up from tailor in a timely manner
• Partner with store leadership and the VIC Specialist to assist with PR activities such as consignments, shipments, and messenger services, ensuring follow-up on all outstanding items.
• Provide support to the Visual Merchandising team during floor changes, including product organization and backstock management.

Required Skills:

• You will be able to demonstrate the desired Alexander McQueen behaviors 
• Previous experience of retail operations and helping a retail business operate efficiently
• Ability to be flexible with regular travel and occasional weekend or evening shifts
• Highly organized and have strong attention to detail
• Highly motivated and able to work independently or as part of a team
• Successful performance record and a demonstrated ability to deliver retail excellence
• Ability to quickly establish strong credibility with team members and external resources
• The ability, drive and desire to deliver outstanding results
• Sound analytical and organizational skills
• Ability to be mobile/stand for extended periods of time
• Ability to climb a ladder and lift packages upward of 35 lbs. on a regular basis

Salary Range: $22 - $25/hour (not commission eligible)

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

Job Type

Regular

Start Date

2024-10-01

Schedule

Full time

Organization

Alexander McQ Trading