Job Description:

Qualifications

• Completed at least 2nd year in College or 2-year Associate course (72 units) – 2 years
• Excellent English Verbal and written Communication Skills
• Excellent Spanish Verbal and written Communication Skills with at least Level 5 proficiency
• At least 6 months BPO/Call Center experience
• Willing to work on shifting schedule, mostly at night.
• Has a Minimum Wired Internet Connection of 30 MBPS
• Amenable to work in a shifting schedule.
• Amenable to work in a hybrid set-up during training and pre-dominant Work from home after training.

Required Competencies

• Ability and willingness to recognize, deliver on card service sales opportunities
• Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
• Must have knowledge on basic Computer skills.  
• Professional Phone etiquettes and ability to work with a Team

Duties and Responsibilities

• Process lost/stolen reports for customers accurately to ensure mitigation of fraud loss
• Handle calls from retail partners/customers concerning referred credit applications
• Strictly adhere to all compliance, regulatory and internal business procedures
• Provide exceptional level of customer interaction
• Meet or Exceed call quality metrics while also balancing average handle time/ productivity metrics
• Make outbound calls/verify transactions on accounts which have been identified as suspicious
• Participate on various teams as necessary.

Job Family Group:

Fraud Operations