Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Configuration Database & CI Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Key Responsibilities: -
1. Ensure timely and accurate reconciliation of lifecycle data relating to program assets and the asset tracking system i.e ServiceNow or any other ITAM tool.
2. Track lease and warranty data in support of refresh as well as end of life processes.
3. Investigate and resolve discrepancies to maintain integrity of asset data.
4. Manage preparation and distribution of pre-defined and ad-hoc reports.
5. Identify and report on potential issues with the asset tracking tool, supporting systems and inputs.
6. Establishes linkage with configuration management, budgeting and procurement processes to track asset acquisition, utilization, configuration and retirement of assets.
7. Manage data with tables in the CMDB and Assets and its Data Sources.
8. Plans and manages a population of the Configuration Management System, including discovery and other data import methods.
Technical Experience: -
1. Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera.
2. Good to have - MID Server configurations for Integrations data pull.
3. Good to have - Customizes ServiceNow configuration, including custom scripts.
Professional Attributes: -
1. Minimum 4-5 years of experience ServiceNow.
2. Minimum 8+ years of experience in IT asset / CMDB management.
3. Experience in IT Asset Management process and operational delivery environment.
4. Excellent communication and presentation skills.
5. Excellent communication written and oral and interpersonal skills.
Educational Qualification: -
Graduate with 15 years of education
Certification: -
Certified Hardware Asset Management Professional (CHAMP)
Additional Information: -
Flexible Working hours

15 years full time education

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