Posted:
12/16/2024, 2:59:07 AM
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
About Virtru:
Virtru is a leading data protection provider backed by some of the foremost venture capital firms in Silicon Valley and the Mid-Atlantic region, including Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global. Today, more than ever, data demands respect, and that’s why Virtru is committed to changing the rules for data privacy. At Virtru, we equip our customers to take granular control of their data—everywhere it’s shared—through end-to-end encryption for Google, Microsoft, and other data sharing platforms. Our market-leading portfolio of data encryption and privacy enhancing applications are remarkably easy to use, fast to implement, affordable for all, and built on the Trusted Data Format (TDF) open standard.
At Virtru, our motto is "Respect the people. Respect the data." Respecting data to us means keeping it secure and protected at all times across its entire lifecycle. We firmly believe that when you respect data, you’re demonstrating respect for the people who own that data.
Working at Virtru, you'll be inspired by colleagues who are passionate about the work they do. We are dedicated to creating an atmosphere that sparks creativity, connection, and professional growth while empowering each other to do our best work. We're building something special at Virtru. We hope you consider joining our team and helping us create a brighter future for data privacy.
Location: Remote (PH)
Compensation: $875,000 PHP (10% performance bonus)
About the Role
Virtru is looking for a Customer Success Manager to join our SMB Customer Success team. This new role will be responsible for managing a large pool of small accounts. You will be responsible for owning a large book of accounts and help drive maximum value from and impact across the book.
To succeed in this role, you’ll need to be comfortable learning new technologies and communicating successfully with a wide range of customer personas. You’ll need to take customer success processes from other parts of our business and find ways to apply them at scale across a large customer base (thousands of accounts).
Responsibilities include:
About You
Extra Credit (Not required but will come in handy!)
Virtruvian qualities that will set you up for success:
Perks & Benefits:
At Virtru, we believe people do their best work when their wellbeing is put first. This is why we make your wellbeing our priority with a thoughtful and holistic program that encompasses Occupational, Mental, Social, Physical, and Environmental Wellness by offering benefits such as…
In addition to wellbeing, Virtru places a strong emphasis on diversity, equity, inclusion, and belonging. Our DE&I Council is dedicated to fostering an inclusive workplace and making the psychological safety of each and every one of our teammates a top priority. The Council also hosts a range of events throughout the year focused on the continual education of our teammates on social justice issues, current events, and marginalized cultures and communities.
Additional perks include:
There are plenty of opportunities to connect with the team in person throughout the year, both in and out of the office, whether they be team-specific or company-wide celebrations and events.
Virtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Website: https://www.virtru.com/
Headquarter Location: Washington, District of Columbia, United States
Employee Count: 101-250
Year Founded: 2012
IPO Status: Private
Last Funding Type: Series C
Industries: Cyber Security ⋅ Information Technology ⋅ Privacy ⋅ SaaS ⋅ Security ⋅ Software