About FreshRealm:
FreshRealm is at the forefront of revolutionizing the food system. As a Food-as-a-Service company, FreshRealm empowers food businesses to meet the evolving demands of modern consumers by delivering fresh, high-quality meals every day. With an end-to-end platform that spans product design to omnichannel fulfillment, FreshRealm enables growth across all food channels and segments. Our solutions focus on driving speed, scale, and cost efficiency within the fresh food sector, unlocking new opportunities for partners and reshaping the food landscape.

Position Summary:
The Vice President of Customer Success (VP of CS) will be a strategic leader who owns the customer journey and drives value realization for FreshRealm’s partners. Reporting directly to the Chief Revenue Officer (CRO), the VP of CS will lead a dynamic team, ensuring exceptional customer experiences, fostering long-term partnerships, and driving customer retention and expansion. This role is pivotal in achieving FreshRealm’s mission to transform the food industry by aligning customer success initiatives with the company’s growth objectives.

Key Responsibilities:

Strategic Leadership

• Develop and execute the customer success strategy aligned with FreshRealm’s business objectives and mission to revolutionize the food system.
• Define and measure key performance indicators (KPIs) to assess customer success outcomes, including satisfaction, retention, and growth metrics.
• Collaborate with executive leadership to integrate customer insights into strategic decision-making processes.