Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Service mortgage accounts to ensure all Default Reporting codes and statues are updated accurately to follow all investor requirements and guidelines. Perform a variety of default loan servicing Default Reporting tasks within timelines and workflow processes on files. Processes are managed in accordance with established work rules, goals & objectives to improve accuracy and timeliness in accordance with investor requirements.

What You'll Do:

• Acts as team’s resource and subject matter expert and /or actively mentors, coaches and leads less experienced team members

• Develop process improvement in accordance with established work rules, goals and objectives to improve timeline and Default Reporting performance Service mortgage accounts to ensure a variety of Default Reporting status codes are processed in compliance with timelines and accuracy while maintaining compliance with Investor, Insurer, Agency and company guidelines

• Conduct a complete review of files to ensure all default reporting status codes are accurate complete

• Perform required research on any loan with questionable items such as the status codes or reasons reported on default loans

• Manage exception reporting used as key controls for minimizing risk. Tracks trends and recommends process

  Improvements

What You'll Bring:

• High School diploma or equivalent

• College preferred

• 10+ years of directly related experience

• Demonstrated leadership experience

Salary Range: $ 65,550 - $87, 375 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.