We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Hybrid

Referral Bonus (if applicable)

Job Description

Are you looking for a supportive and collaborative workplace with great benefits, strong culture, and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive salary package
• HMO on the first day with free dependents
• Retirement benefits
• Merit Increase
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Work Arrangement: Hybrid Work Set-Up
Schedule: Rotating shift

Job Description:

The Software Technical Analyst will be responsible for supporting and maintaining critical and non-critical products/applications across GWAM. We are looking for someone who is creative with good attention to detail, proactive, curious, analytical with a strong background in customer service and a good understanding of wealth and asset management systems.

The successful candidate will be a liaison between internal/external customers, business partners, and project teams to ensure that new enhancements are successfully transitioned to support and that production issues are resolved within SLAs.  Candidate will also be involved with an Agile, high performing team doing application support, application deployment, business requirement gathering, troubleshoot production defects, provide technical analysis and work with multiple stakeholders to drive issues to resolution that conform to Manulife standards.

Have the skills and knowledge for the job? Learn more about the opening below!

Responsibilities:

• Support a wide variety of systems from a Level 2/3 perspective using DevSecOps and other methodologies or support model as aligned by MBPS, Business Unit or Stakeholders.
• Work with business clients, internal and external teams to debug or trouble shoot applications.
• Investigate SQL stored procedures, VBA macros and Java scripts from a support perspective to debug issues or perform analysis and development for minor enhancements.
• Coordinate and collaborate the development efforts with the development team for major enhancements.
• Investigate feed/file delivery, quality check and failures using any batch or workflow related tools by the team.
• Remain current on standards, technologies, approaches and methodologies.
• Consistently apply the concept of continuous improvement.
• Document findings and processes as part of application support.
• Gather and clearly document code changes for minor application enhancements and production defects. Perform QA testing to validate expectation of code changes if needed.
• Liase between business users and IT internal and external teams.
• Coordinate business users testing activity for application code changes.
• Track and produce key metrics for the team and develop strategies to increase efficiency.
• Adhoc responsibilities as directed by management.

Qualifications:

• Minimum 2 years working experience supporting systems at Level 2 (support).
• Experience with relational database structures and methodologies.
• Proven ability to multitask both independently and within a team.
• Ability to understand business process requirements and using technology, conceptualize creative solutions through to implementation.
• Knowledge of financial services, specifically investment management.
• Client and action oriented, takes initiative, creative and proactive thinker.
• Awareness of ITIL (incident, problem, change management) practices in aligning IT services with the needs of business.
• Work Set Up: Hybrid (3x a week onsite)
• Shift: Rotating

Skills / Must Haves:

• Batch monitoring tools such as CA Workload Automation (or related scheduling software)
• MS SQL / Oracle
• Shell Scripting/ Power Shell / UNIX
• Informatica development (or related ETL tools)
• Windows, Batch/Perl Scripting
• ServiceNow / Jira / other workflow tools
• MS Azure

Join our global network of industry experts! Apply today.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact MBPS_Talent_Attraction_Team@MANULIFE.COM

Who is MBPS?
Manulife Business Processing Services (MBPS) is a global shared service center providing administrative, finance, investments, contact center, information technology, underwriting, actuarial, and marketing services to Manulife and John Hancock companies around the world.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Hybrid