Role Purpose

The Service Performance Coordinator provides administrative, operational, and reporting support across the Service Performance team. This role helps organise team-wide meetings, events, and recurring governance forums while supporting the preparation of reporting materials, data collection tasks, and general functional activities that enable smooth day‑to‑day operations.

This position is ideal for someone early in their career who is detail‑oriented, highly organised, and interested in developing skills in service management, reporting, and operational governance.

Key Responsibilities

Team Coordination & Administration

• Schedule, coordinate, and manage meetings, workshops, and events for the Service Performance team, ensuring agendas, materials, and minutes are prepared in advance.
• Managing day to day calendar for PM Function Head and Service Performance Lead.
• Maintain shared team calendars, distribution lists, and documentation repositories.
• Track and follow up on action items from team meetings and governance forums.
• Support onboarding activities for new team members, including access setup and process introductions.

Reporting & Data Support

• Assist in compiling reporting packs by gathering inputs from service owners and updating standard templates.
• Perform basic data quality checks to ensure information is complete and accurate.
• Update KPI scorecards and dashboards under the guidance of senior reporting analysts.
• Maintain documentation, version control, and audit-ready support materials for recurring reports.

Service Performance Operations Support

• Assist with coordination of service maturity assessments and preparation of supporting materials.
• Help track progress on team initiatives, improvements, and regular reporting cycles.

Stakeholder Engagement Support

• Help liaise with service owners, analysts, and cross‑functional teams to gather inputs for reports and meetings.
• Provide clear and timely communication around deadlines, meeting schedules, and required deliverables.

Required Skills & Experience

• Strong organisational skills and attention to detail.
• Proficiency with Microsoft Office tools (Excel, PowerPoint, Outlook, Teams).
• Ability to manage multiple tasks and deadlines in a fast‑paced environment.
• Strong written and verbal communication skills.
• Eagerness to learn operational processes, reporting methods, and service performance concepts.

Preferred but Not Required

• Experience in administrative support, team coordination, or data entry.
• Interest in IT service management (ITSM), reporting, or operational governance.
• Familiarity with KPIs, dashboards, or basic data analysis.

• Timely and accurate meeting coordination and documentation.
• Reliable support of reporting cycles with consistent quality in data preparation.
• Positive feedback from stakeholders on communication and organisation.
• Demonstrated growth in understanding service performance processes over time.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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