DataOne employs the most talented, tenured and certified professionals in the industry. We have always maintained a customer- first business model, which has helped transform our organization into one of the industry’s innovator, solution providers, and shared service experts.  Be the solution. Keep clients happy.  Provide intellectual value. Consistency. Be sticky.  Help your fellow DataOne-ers.  Teach.  Mentor.  Lend a hand.  Grow.  Be professional, be engaged. ALWAYS.

Travel & Expense Coordinator

The Travel & Expense Coordinator is a new role focused on helping employees successfully navigate the company’s travel and expense processes. This position provides hands-on support and training to travelers, answering day-to-day questions, and assisting with expense reports and bookings. The ideal candidate is approachable, organized, and enthusiastic about being a go-to resource for all things travel and expense.

This role is highly interactive and employee-facing. The coordinator will serve as the first line of support for travelers—available via email, chat, or an open Webex session during business hours for drop-in help and training.

Key Responsibilities

• Act as the first point of contact for all travel and expense inquiries by owning the shared travel inbox and providing live Webex support.
• Assist employees with travel bookings, itinerary changes, confirmations, and use of travel tools.
• Support employees with creating, correcting, and submitting expense reports, including targeted follow-up for recurring issues.
• Provide one-on-one and group training to travelers and maintain tracking of repeat infractions.
• Review ticketed itineraries and bookings in Navan to identify high-cost or non-compliant travel for follow-up or training.
• Send routine communications related to overdue expenses, unused credits, policy reminders, and travel guidance.
• Support onboarding and offboarding by training new hires, coordinating corporate card setup, and ensuring account access is accurate.
• Maintain traveler rewards program participation and assist with corrections or upgrades.
• Maintain internal documentation, tracking tools, and training materials.
• Identify trends or risks and escalate appropriately to the Travel & Expense Team Lead.
• Stay current on system and policy changes and communicate updates to employees.

Skills & Qualifications

• Strong written and verbal communication skills with a customer-service mindset.
• Highly organized with the ability to manage multiple requests and priorities.
• Comfortable providing live support and training via video and screen-sharing tools.
• Detail-oriented with the ability to identify patterns and recurring issues.
• Ability to work independently while knowing when to escalate issues.
• Comfortable working in systems such as Navan, Workday, and corporate card platforms (or similar tools).
• Professional judgment and discretion when handling sensitive employee and financial information.

DataOne IS AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sex, marital status, gender identity or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.