We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRIMARY OBJECTIVES:

At Travel + Leisure Co. our vision is to put the World on Vacation. In your position as the Hotel Manager, you will be responsible and accountable for the daily operational success of the hotel to actively contribute to the company's vision of making holiday dreams come true. This position interacts with owners and guests, hotel departments, vendors, community, corporate office and on-site sales staff as necessary.

Our Values are the HEART of Travel + Leisure Co., the beliefs of our global team that define what we recognize as important, meaningful and right:

Hospitality – treating everyone like family 
Engagement – delivering our promise
Accountability – owning our impact
Respect – considering others in every interaction
Teamwork – succeeding together

                         

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Participates in the development of business strategies for the Hotel, which are aligned with Travel & Leisure co., overall brand promise, vision, values and strategies.
• Maximizes profitability and revenue by directing the operation of the Rooms Division.
  • Operates rooms division in accordance with the Brand Standards of Operations.
  • Develops and implements operating procedures and standards that support employees in their effort to deliver exceptional service and teamwork.
  • Analyses business results on a regular basis and takes actions to improve results as appropriate.
  • Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost-effective basis.
  • Sets objectives for each Department within the Rooms Division and supervises the Department Manager.
• Implements the approved budget; monitors revenues and costs on a daily basis and takes corrective action when necessary.
• Controls costs by adhering to Standards of Operations for forecasting, budgeting, scheduling, payroll control and other expense management systems.
• Manage daily operations across all resort departments (Front Office, Housekeeping, Food & Beverage, Activities, Maintenance).
• Manages the hotel in compliance with all company guidelines, as well as Federal, State and local laws.
• Plans and monitors the hotel’s financial performance against the operational budget to ensure compliance.
• Directs the recruitment, hiring, training and personal development of all Team Members, to assure adequate service levels at all times.
• Prepare and manage annual budgets, forecasts and cost control measures.
• Drive revenue growth through strong yield management, upselling strategies and collaboration with sales/marketing.
• Administers the Team Members performance planning, development planning and review process.
• Completes all paperwork and reports in a timely, accurate manner.
• Conducts and attends business meetings for a successful hotel operation.
• Achieves customer service goals by monitoring the service produced and developing and implementing strategies to achieve desired service levels.
• Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
• Perform any other duties when required.

In conjunction with the Financial Controller:

• Prepares the operating budget for Front Office.
• Recommends any items to be included in the capital budget.
• Ensures adherence with the approved budget.
• Monitors actual versus budgeted expenses and takes corrective action where required.
• Reviews daily PM/PX accounts to ensure full and prompt check-out and collection.
• Review Night Audit and daily banking processes to ensure efficient, accurate and timely reporting.
• Review of general ledger expenditure account allocation.
• Informs the Financial Controller of all circumstances that may highlight unusual results.
• Makes appropriate recommendations to ensure the smooth flow of financial transactions.
• Achieves customer service goals while containing costs by overseeing the operation of the Front Office, Security, Housekeeping and Engineering.

In conjunction with the Executive Housekeeper

• Ensures that public areas of the Hotel are cleaned and maintained to brand standards.
• Guest rooms are cleaned in a timely, efficient manner to brand standards.
• Back-of-house areas are maintained to brand standards.
• Ensures the Housekeeping Department operates within budgeted parameters.

In conjunction with the Security department

• Ensures the safety and security of guests, team members and the hotel property.
• This includes developing or reviewing and implementing security policies, overseeing the management of in-house and external security personnel and responding to emergencies.
• Being personally involved with regularly assessing potential security risks.

In conjunction with the Chief Engineer

• Ensures that property presentation is maintained to brand standards
• Hotel equipment and plant is maintained.
• Ensures Occupational Health and Safety and Public Liability regulations are complied with.
• Ensure that the maintenance team operate within required safety parameters
• Ensure maintenance issues are addressed in a timely, efficient, competent, cost-effective and professional manner.
• Ensure the Maintenance Department operate within budgeted parameters.

General

• Employees must ensure they comply with TNL GROUP’s OH&S Policy, procedures and any reasonable instruction given by TNL GROUP.
• Employees must not willfully place at risk the health and safety of themselves or any other persons in the workplace and must not willfully or recklessly interfere with or misuse anything provided for health and safety.
• Display a Count On Me! service to all internal and external parties. 
• Display innovation through inspiring, creating and improving processes and products. 
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 
• Display leadership values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever possible. 

KEY POSITION CRITERIA

• Operational knowledge and experience in all hotel departments.
• Minimum of 5+ years of progressive leadership experience.
• Bachelor's degree from a recognized insitiution.
• Advanced knowledge of Microsoft Office, Excel, Property Management System, preferably Opera and Revenue Management Systems.
• Excellent leadership, communication and interpersonal skills.
• Proven track record of delivering high guest satisfaction and achieving financial goals.
• Develop budgets and make decisions to ensure the hotel operates within that budget.
• Excellent leadership skills with a hands-on approach and lead-by-example work style.
• Knowledge or hotel operations, including preparation of business plans, budget forecasting, quality assurance, hospitality law, and long-range planning.
• Ability to work a flexible roster.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.