Job Classification:

Sales - Sales

Prudential’s Structured Settlements Business is seeking an Onboarding Specialist. The Onboarding Specialist, as a member of the New Business Team, will report to the Manager, Onboarding and Administration. This role will be responsible for service, administrative support, and operational activities related to onboarding Structured Settlement cases. The role will work closely with the Relationship Management and Advanced Underwriting teams, as well as other internal and external partners. They will respond to inquiries, build relationships with external brokers and case managers through timely email and phone responses, and execute on service delivery targets.

The position is a hybrid role based in Newark, NJ.

Primary responsibilities include:

• Establishing new sales in our New Business System
• Processing broker commission payments
• Monitoring and managing assigned pending cases and upcoming first payments
• Performing good order review of required forms and documents
• Recommending service and workflow improvements
• Maintaining department Service Level Agreements, department production, and quality standards
• Providing support and assistance to other internal teams as needed

Your Expertise
What you’ll need to succeed:

• Bachelor's Degree
• Minimum of 2 years of relevant business/professional experience
• Customer-focused attitude including the understanding of the importance of maintaining our customer base
• Possess excellent attention to detail
• Ability to work as part of a team, but also requires the ability to work independently and provide timely results
• Strong verbal and written communication skills
• Excellent time management skills with the ability to adjust priorities to meet changing business needs
• Proficient with Microsoft Office- (MSWord, Excel, PowerPoint, Outlook, SharePoint, OneNote)
• Based on work volumes and available resources, after-hours coverage may be required

It would be a plus if you have:

• Structured Settlements knowledge considered a strong plus.

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What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $53,700.00 to $83,300.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.