Operations Manager, Kitroom

Posted:
12/11/2025, 12:19:22 AM

Location(s):
Santiago Metropolitan Region, Chile ⋅ Santiago, Santiago Metropolitan Region, Chile

Experience Level(s):
Senior

Field(s):
Operations & Logistics

Work Flexibility: Onsite

What you will do


In this role, you will lead end-to-end intralogistics and kit room operations, ensuring best-in-class performance in warehousing, inventory management, kitting, transportation, and surgical case delivery. You will oversee internal teams, drive operational excellence, ensure compliance with healthcare regulatory standards, and support continuous-improvement initiatives in efficiency, cost, service quality, and sustainability.

  • Oversee daily intralogistics, warehousing, inventory control, kitting, and outbound transportation operations.

  • Manage performance, compliance, and service levels of internal teams.

  • Ensure accurate preparation, dispatch, return, and reconciliation of surgical kits, implants, and instrument sets.

  • Safeguard adherence to internal quality procedures, healthcare regulatory requirements, and company policies.

  • Lead the development, training, and performance of the Intralogistics & Kit Room team.

  • Drive continuous-improvement projects focused on efficiency, cost-effectiveness, service quality, and sustainability.

  • Collaborate with commercial field teams and internal stakeholders to ensure reliable support for surgery schedules.

  • Monitor operational KPIs, identify risks, and implement corrective and preventive actions to maintain high service levels.

What you will need

Required:

  • Advanced English and fluent Spanish.

  • Degree in Engineering (Industrial, Production, Logistics) or Business/Commercial Engineering.

  • More than 5 years in logistics, supply chain, or production operations, including at least 2 years leading teams.

  • Experience managing high-criticality operational processes (surgical kit rotation, sterile workflows, traceability).

  • Knowledge of inventory control, FEFO/FIFO methods, SLA management, and MDI/Lean practices.

  • Experience with audit processes, compliance requirements, standardization, and SOX controls.

  • Proven leadership in operational team management, talent development, and shift coordination.

  • Proficiency with Excel (intermediate/advanced), Warehouse Management Systems (WMS), and Enterprise Resource Planning (ERP) platforms.

Preferred:

  • Portuguese language skills.

  • Experience working with JD Edwards (JDE).

  • Experience in medical devices, hospital operations, or surgical logistics.

  • Training or experience with Lean Six Sigma (Green Belt).

  • Ability to work with data-analysis tools (Power BI or similar).

  • Experience leading automation, layout-optimization, or Kaizen projects.

Travel Percentage: None