R10067168 Onsites Contract Specialist (Open)

Location:

Houston, TX (HO) - Cust. installations

How will you CONTRIBUTE and GROW?

We are hiring!

Airgas is hiring for an Onsites Contract Specialist in Houston TX!

At Airgas, we RESPECT, HONOR and VALUE diversity. We are invested in cultivating a dynamic and inclusive culture.

We are looking for you!

• Hybrid schedule: 3 days in office, 2 days remote

• Strong passion for fostering an environment of Diversity, Inclusion and Respect.

• Experience with developing, contributing, and supporting Airgas' commitment to a World Class Service, exceeding customer expectations and building brand loyalty.

Excellent Benefits: Airgas offers a full benefits package that includes: Medical, Dental, Vision, Life, AD&D, Short Term and Long Term Disability Insurance, Vacation, Sick, Paid Holidays, 401(k) Retirement Plan with company match, Tuition Assistance and much more! Benefits Start after 30 days of employment

Job Summary: The Onsites Contract Specialist is responsible for the daily tasks related to specific customer billing and master data for contracts and customer communications and assisting in issue resolution on a portfolio of customer accounts. To effectively communicate and support Onsites team goals, while providing quality customer service. In addition, obtain an understanding of Company policies and procedures, and will actively pursue knowledge of skills and tools to be used in all collection efforts.

• Review all new contracts and amendments to assess compatibility with system capabilities and identify any potential issues.

• Analyze and interpret commercial contracts to accurately set up customer contract profiles within the billing system.

• Maintain and update contract set-ups as needed to reflect any contract amendments or changes.

• Working with the Master Data Integrity team, request new customer accounts and maintain existing customer accounts to ensure customer data is accurate and current. 

• Deliver ad hoc invoices and proofs of delivery to customers, as required.

• Prepare and process all necessary billing adjustments to customer accounts, ensuring accuracy and proper documentation.

• Implement and monitor the price attainment plan for assigned accounts, ensuring compliance with customer contract terms and corporate guidelines.

• Maintain strong and professional relationships with the sales team and regional managers, keeping them informed of any customer issues or concerns.

• Provide prompt and effective customer service by researching and resolving customer inquiries related to pricing, contracts, and billing.

• Investigate and resolve customer disputes related to billing and invoicing, focusing on root cause analysis to identify and address recurring issues.

• Communicate effectively with both internal and external customers via phone, fax, email, and letter to resolve issues and build strong customer relationships.

• Perform daily customer order review to ensure accuracy with pricing, purchase orders, and other customer details.  

• Respond to ad-hoc requests for information and perform data analysis as needed to support business decisions.

• Follow established policies and guidelines related to credit and collections, as well as cash application procedures.

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Are you a MATCH?

Required Qualifications:

• High school diploma or general education degree (GED)

• Two years previous experience required

• Basic knowledge and abilities in Google Sheets, Slides, and Doc,  and office equipment

Preferred Qualifications:

• Associate’s Degree preferred

• SAP knowledge preferred

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We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. 

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children,  including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. 

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children.

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Your differences enhance our performance

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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Equal Employment Opportunity Information
 

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. 

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at [email protected].

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