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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Senior Signature Support Engineer - Industry Cloud in Bellevue, WA:

Job Duties: Maintain a single-minded focus to ensure customers are especially satisfied with Salesforce's suite of products by becoming a Salesforce Industries cloud application and platform authority. Responsible for Salesforce's Critically Important Support handling and execution of cases of all severities. Implement and find ways to prevent customer issues through proactive support and monitoring. Provide the highest level of support and expertise to some of our largest and most strategic accounts in Salesforce Industries Cloud. Develop a strong partnership across Worldwide Support, R&D, and our Support Operations team. ^Above address additionally encompasses the following Salesforce locations in the Seattle area: 744 N. 34th St. Seattle, WA 98103, 701 N. 34th St., Seattle, WA 98103, and 929 108th Ave, Bellevue, WA 98004. The permanent position may be offered at any of these locations in the Seattle area. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements: Bachelor's degree, or foreign equivalent, in Computer Science, Engineering, Embedded Intelligent Systems, or closely related quantitative discipline, and five (5) years of experience in job offered or in any occupation in a related field.

A related technical degree required (Computer Science, Engineering, Embedded Intelligent Systems).

Special Skill Requirements: (1) SQL; (2) Object-Oriented design and core programming concepts; (3) REST and SOAP API; (4) JavaScript; (5) HTML and DHTML; (6) Java or .Net; (7) JSON; (8) Database concepts and data management; (9) Root Cause Analysis; (10) Technical Support; (11) Analyzing Error Logs; and (12) Debugging. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Salary: $151,466.00 - $152,000.00 per annum.

Certain roles may be eligible for incentive compensation, equity, and benefits. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Submit a resume using the apply button on this posting or by email at: [email protected] at Job# 23-139658. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Washington-based roles, the base salary hiring range for this position is $151,466 to $152,000.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.