Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Enterprise Network Operations
Good to have skills : Network Infrastructures
Minimum 3 year(s) of experience is required
Educational Qualification : Graduate Degree ITIL certification Network Fundamentals CCNA CCNP Cisco WiFi

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations. Your typical day will involve troubleshooting and resolving software issues, collaborating with cross-functional teams, and providing technical support to end-users. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Troubleshoot and resolve software issues reported by end-users. - Collaborate with cross-functional teams to identify and solve issues within critical business systems. - Provide technical support and guidance to end-users. - Document and maintain knowledge base articles for issue resolution. - Assist in the implementation and maintenance of enterprise network operations. - Stay updated with the latest industry trends and technologies. - Ensure compliance with established ITIL processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations. - Good To Have Skills: Experience with Network Infrastructures. - Strong understanding of network fundamentals. - Experience with Cisco WiFi and network infrastructures. - Hands-on experience with Cisco certifications such as CCNA and CCNP. - Knowledge of ITIL processes and procedures. - Excellent problem-solving and troubleshooting skills. - Strong communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in Enterprise Network Operations. - This position is based at our Mumbai office. - A Graduate Degree is required.

Graduate Degree ITIL certification Network Fundamentals CCNA CCNP Cisco WiFi

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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